Summary
Work History
Education
Skills
Timeline
AREAS OF EXPERTISE
Generic

MEGAN HAYS

Clinical Application Specialist
Amsterdam

Summary

Senior Clinical Applications Specialist with extensive experience supporting CE-marked medical devices in clinical, surgical, and hospital environments. Extensive background in field-based clinical training, device implementation, and pre- and post-market support. Proven ability to work independently while collaborating with sales, R&D, engineering, and service teams across EU and US markets.

Work History

Product Support Specialist

Synaptive Medical
Toronto, Canada
07.2022 - 05.2025
  • Delivered field-based clinical and technical support for advanced neurosurgical imaging, navigation, and robotic-adjacent platforms across EU markets, supporting structured market expansion and sustained adoption of four systems in Belgium, Netherlands, UK, and Switzerland.
  • Conducted structured on-site and remote training for neurosurgeons, clinicians, and operating room staff, increasing device utilisation through targeted education and workflow optimisation.
  • Supported system installation, configuration, validation, and go-live activities for complex, software-driven neurosurgical platforms in hospital environments.
  • Expanded neurosurgical adoption by introducing the platform to additional surgeon groups and supporting structured change management aligned with standardized OEM deployment and adoption frameworks.
  • Performed first-line service, troubleshooting, and repair to ensure minimal downtime and safe clinical operation in high-acuity neurosurgical settings.
  • Collaborated with sales, engineering, and service teams to resolve clinical, technical, and workflow-related issues in neurosurgical OR environments.

Clinical Applications Specialist

Konan Medical USA
Irvine, California
02.2016 - 11.2018
  • Supported university hospitals and academic institutions across the US and EU, delivering clinical applications training for CE-marked ophthalmic diagnostic devices.
  • Conducted on-site and virtual instruction on electrophysiology (EP) waveforms, supporting confident clinical interpretation and adoption.
  • Provided pre- and post-sale clinical support in collaboration with sales teams, supporting territory expansion and contributing to a 45% increase in consumable utilisation and expanded adoption across 35% of accounts.
  • Developed standardized clinical training curricula, SOPs, and reference tools to support field team consistency and scalability.
  • Partnered with R&D and IT teams to support device development and clinical software enhancements.
  • Documented all customer interactions and clinical activities in CRM systems (SugarCRM).

Ophthalmic Technician, Retina Team Lead

Barnet Dulaney Perkins Eye Center
Phoenix, Arizona
01.2014 - 01.2016
  • Led clinical operations for a high-volume traveling retina service, supporting diagnostic testing and pre- and post-operative patient care.
  • Coordinated clinic schedules, staffing, and travel logistics to support efficient multi-site service delivery.
  • Managed medication inventory control and clinical documentation, reducing inventory loss by 40% through improved tracking systems and workflow processes.
  • Trained, supervised, and mentored clinical staff to maintain consistent clinical standards across locations.
  • Supported physicians and patients during high-volume retina clinics, ensuring safe, efficient clinical workflows.

Education

Bachelor of Science - Business Management and Administration

California State University
Long Beach, California USA

Skills

  • Field clinical and applications support
  • Medical device implementation
  • Pre- and post-sales support
  • OR and clinical workflow support
  • Clinical and technical troubleshooting
  • Cross-functional collaboration
  • Clinical documentation and CRM reporting

Timeline

Product Support Specialist

Synaptive Medical
07.2022 - 05.2025

Clinical Applications Specialist

Konan Medical USA
02.2016 - 11.2018

Ophthalmic Technician, Retina Team Lead

Barnet Dulaney Perkins Eye Center
01.2014 - 01.2016

Bachelor of Science - Business Management and Administration

California State University

AREAS OF EXPERTISE

  • Medical imaging and diagnostic systems
  • Surgical navigation, visualization, and robotic-assisted platforms
  • Ophthalmic diagnostic devices
  • Electrophysiology (EP) systems and waveform interpretation
  • Hardware and software integration
  • System installation, validation, and UAT
  • First-line service and troubleshooting
  • Clinical software updates
  • Workflow integration
  • Remote and on-site clinical training platforms

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MEGAN HAYSClinical Application Specialist