Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Travelling, exploring new culture
Languages
Timeline
Generic
Md Billal Hossain

Md Billal Hossain

Amsterdam,NH

Summary

Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Moreover, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

In addition, hardworking and passionate job seeker with strong organizational skills eager to secure entry-level accountant position. Ready to help team achieve company goals.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Internship Student

SES Satellite
01.2023 - Current

Internship- Reporting and Integration at Sports & events booking & sales.

Responsible for handling task includes,

  • Creating reports and reporting to the sports and event director.
  • Weekly Revenue report
  • Monthly cost report
  • Vendor cost report

On the other hand, assisting the supervisor with the task. Also, assisting the project manager with the PowerBI project and several kinds of tasks.

Hospitality Worker

02.2023 - Current
  • Working as an independent Chef during the weekend.
  • Acknowledged outstanding staff performance to boost morale.
  • Established unique service goals to each venue to provide constant and excellent service.
  • Helping team to reduce stress and do variety of task

Customer Service Operator

Landgoed Duin & Kruidberg
05.2022 - 02.2023
  • Assisting customers

Data Entry Operator

IIML
Dhaka, Bangladesh
01.2017 - 05.2018
  • Data entry
  • Analysis old reports to new reports
  • Maintaining projects deadlines

Education

Secondary School Certificate - Business & Accounting

Gazaria Pilot High School
Dhaka, Bangladesh

Higher secondary School certificate - Business & Accounting

Gazaria Government College
Dhaka, Bangladesh

HBO - International Business.

The Hague University of Applied Science
The Hague
09.2023

Skills

  • Microsoft office
  • Microsoft PowerBi
  • Excel

Additional Information


Project works


  • Integrated Project 1: Group (Mixed gender and nationality)
  • Integrated Project 2: Group (Mixed gender and nationality) I
  • Integrated Project 3: Group (Mixed gender and nationality)
  • Integrated Project 4: Individual Business Game: Over 20 groups we were in 1st position. I have worked with 5 different nationalities.
  • Customer experience project to solve Problems for Healthy State Alliance (USA), Remote. And it's a group project.
  • Explico (Working with 9 different nationalities and find out a housing solution for international students

Certification

  • Google garage (including digital marketing)
  • Microsoft excel.
  • Microsoft PowerBi
  • Microsoft Office

Travelling, exploring new culture

Visited more than 13 countries in 3 different continents. 

Languages

Bangla
Native language
Hindi
Advanced
C1
English
Proficient
C2
Urdu
Advanced
C1
Dutch
Elementary
A2

Timeline

Hospitality Worker

02.2023 - Current

Internship Student

SES Satellite
01.2023 - Current

Customer Service Operator

Landgoed Duin & Kruidberg
05.2022 - 02.2023

Data Entry Operator

IIML
01.2017 - 05.2018

Secondary School Certificate - Business & Accounting

Gazaria Pilot High School

Higher secondary School certificate - Business & Accounting

Gazaria Government College

HBO - International Business.

The Hague University of Applied Science
Md Billal Hossain