Md Al Amin Hossain
Amsterdam
Summary
Dynamic professional with a proven track record at Hotel Des Arts, enhancing guest satisfaction and streamlining front desk operations. Excelled in multitasking and problem-solving, ensuring smooth guest experiences. Skilled in Microsoft Office and demonstrating exceptional communication, I significantly contributed to a positive work environment and customer service excellence.
Overview
5
5
years of professional experience
Work History
Hotel Receptionist
Hotel Damsqaure
11.2024 - Current
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
Hotel Front Desk Receptionist
Hotel Des Arts
01.2024 - 09.2024
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Processed group bookings accurately, streamlining coordination efforts between departments involved in event planning.
- Collected room deposits, fees, and payments.
- Kept accounts in balance and ran daily reports to verify totals.
Order Processor
Nippon Express
07.2022 - 07.2023
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Operated pallet jacks, forklifts and other equipment regularly.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Received and followed pick sheets to gather merchandise for customer orders.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Streamlined order processing by implementing efficient workflows and reducing processing time.
- Contributed to revenue growth, successfully processing high volume of orders during peak seasons.
- Contributed to decrease in customer complaints related to order fulfillment, closely monitoring order statuses and proactively addressing potential issues.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
Team Leader
Global Trade Atf
02.2020 - 02.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Assisted in recruitment to build team of top performers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Education
Language Course - Learning Netherlands Language
Amsterdam University
Amsterdam Bachelor - English Philology
Mariupol State University
Mariupol, Ukraine 06.2022
Diploma - Tourism And Hotel Management
Cyberlynx International College
Kuala Lumpur,Malaysia 12.2019
A Level -
Shaheed Police Smrity School And College
Dhaka12.2016
Skills
- Microsoft office
- Patience and tolerance
- Multilingual proficiency
- Guest relations
- Professional appearance
- Reservation management
- Teamwork
- Front desk operations
- Teamwork and collaboration
- Problem-solving skills
- Customer service
- Problem-solving
- Multitasking
- Time management
- Computer skills
- Cash handling
- Excellent communication
- Administrative skills
- Organizational skills
- Hospitality services
- Self motivation
- Guest reception
- Phone and email etiquette
Languages
Dutch
Intermediate (B1)
English
Advanced (C1)
Russian
Advanced (C1)
Malay
Elementary (A2)
Hindi
Advanced (C1)
Urdu
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Timeline
Hotel Receptionist
Hotel Damsqaure
11.2024 - Current
Hotel Front Desk Receptionist
Hotel Des Arts
01.2024 - 09.2024
Order Processor
Nippon Express
07.2022 - 07.2023
Team Leader
Global Trade Atf
02.2020 - 02.2022
Language Course - Learning Netherlands Language
Amsterdam University
Bachelor - English Philology
Mariupol State University
Diploma - Tourism And Hotel Management
Cyberlynx International College
A Level -
Shaheed Police Smrity School And College
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