MD SHAON

• Company Overview: Travel retail Departure duty free shop, Kingsford Sydney International Airport
• Handled customer complaints with empathy and composure.
• Proactively participated in meetings and helped create new practices.
• Answered calls, responded to emails, and spoke with clients face-to-face.
• Processed a range of documentation and entered information into databases.
• Trained, coached, and supervised new staff members.
• Helped management identify workflow issues and find solutions.
• Supervised and delegated tasks to a team of [45] people.
• Accurately handled large amounts of money on the cash register.
• Demonstrates an understanding of WHS regulations, ensuring a safe work environment for all team members.
• Provides visual presentation, merchandising, and stock management to meet company standards.
• Assisting the Department Manager in the development of a talent pool for succession planning.
• Manages and achieves set key performance indicators (KPIs).
• Travel retail Departure duty free shop, Kingsford Sydney International Airport

• Consistently met my short and long-term targets.
• Handled customer complaints with empathy and composure.
• Accurately handled large amounts of money on the cash register.
• Helped management identify workflow issues and find solutions.
• Maintain work health and safety efficiently.
• Replenishing stock.
• Created processes for handling customer complaints effectively.
• Developed and implemented new procedures to improve theefficiency of the organization.

Managed invoice entry and supplier statement reconciliation in theAccounts Payable System.
Processed basic invoices to ensure timely entry into financial records.
Checked supplier statements against Accounts Payable data for discrepancies.
Allocated daily bank statement payments after downloading relevant data.
Validated routing on invoices to enhance processing efficiency.
Stored soft copies of invoices for comprehensive documentation.
Performed credit reconciliations to uphold financial integrity.
Contacted suppliers via phone or email regarding payment queries.

• Handled internal communication between restaurant management and employees, including informing employees of their scheduled shifts.
• Trained new waiters, hosts, bussers, and cooks, especially regarding expectations for customer service and safe food handling.
• Handled customer complaints.
• Regularly inspected the kitchen to maintain required food safety standards.
• Took weekly inventories and ordered supplies as needed.
• Eventually trained to handle the duties of Shift Supervisor, including training new employees, cash management and point of sale (POS) systems, internal communication, inventory management, restaurant cleanliness, and food safety.
• Received detailed food safety training, including food handling, proper storage temperatures, and sanitization of surfaces and equipment.
• Coordinated with other departments to ensure the smooth flow of operations.
• Conducted regular performance reviews for employees to identify areas of improvement.