Mayra Issa
Scrum Master
Eindhoven
Summary
Enthusiastic professional with10+ years of experience. As a Scrum Master with a background in Business Administration, holding PSM I and PSM II certifications, and with extensive experience in finance and management, I am a dedicated and adaptable professional with a passion for continuous learning and facing challenges.
Having lived in the Netherlands for almost 7 years, I have gained a solid knowledge of the Dutch market, enabling me to understand local business dynamics and work effectively within diverse teams. Currently expanding my expertise through software development while exploring the DevOps mindset to better bridge the gap with technical teams. In particular, as a firm believer in servant leadership, I am capable of building strong, collaborative relationships with colleagues, and I enjoy helping, teaching, and working as part of a team to achieve shared goals.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Scrum Master
Entrega Contínua
01.2023 - Current
- Company Overview: Entrega Contínua is an Agile consultancy based in Brazil that supports multiple teams across different companies
- Collaborate with development teams to encourage self-organization, foster a collaborative environment, and enhance team interactions
- Provide support and remove impediments to ensure smooth project progress
- Disseminate knowledge on Agile best practices to team members and stakeholders
- Work closely with Product Owners, mentoring and supporting them in backlog management, enhancing stakeholder collaboration, and value-driven prioritization
- Conduct risk analysis with the team to identify and mitigate potential challenges
- Facilitate Scrum ceremonies (Planning, Daily, Reviews, Retrospectives) and support Refinement sessions
- Utilize Azure DevOps to manage project tasks, track progress, and ensure effective team collaboration and transparency
- Leverage Miro for visual collaboration, brainstorming, and Scrum Retrospectives
- Apply Agile metrics (Burndown, Lead Time, Cumulative Flow Diagram, Cycle Time) for data-driven decision-making
- Entrega Contínua is an Agile consultancy based in Brazil that supports multiple teams across different companies
Customer Program Associate
Newell Brands
09.2021 - 06.2024
- Company Overview: Newell Brands is a global consumer products company with a diverse portfolio of well-known brands across multiple sectors
- Managing complex Customer Program transactions, including rebates and shared advertising, to enhance customer service and optimize working capital
- Serving as the main point of contact for all customer program-related issues and procedures, ensuring effective handling of transactional matters
- Reconciling customer ledgers on both accounts receivable and accounts payable sides
- Registering AP invoices, raising credit notes, and processing deductions promptly
- Establishing and maintaining relationships with external and internal stakeholders (sales, customer service, collections)
- Participating in process improvement projects to enhance efficiency
- Supporting General Ledger and Business Finance teams with reconciliations and analysis of customer accruals and related payments
- Newell Brands is a global consumer products company with a diverse portfolio of well-known brands across multiple sectors
Accounts Payable LIV Clerk
Dufry Group
11.2019 - 09.2021
- Company Overview: Dufry Group is a global travel retailer, managing duty-free shops in airports and other travel locations
- Verifying all information on invoices to ensure accuracy and compliance with company policies
- Preparing statements for vendors and following up with internal customers for invoice approvals
- Addressing and resolving supplier issues efficiently
- Capturing and managing financial data using SAP, Basware, and Navision
- Participating in process improvement projects to enhance efficiency and streamline operations
- Dufry Group is a global travel retailer, managing duty-free shops in airports and other travel locations
Inbound Booker
DHL Supply Chain
02.2019 - 11.2019
- Company Overview: DHL Supply Chain is a global logistics provider specializing in supply chain management, warehousing, and transportation services across various industries
- Managing the booking of incoming goods, ensuring completeness and verifying the accuracy of data
- Checking for possible damage and scanning goods for proper inventory tracking
- Performing tasks within the SAP working environment to ensure smooth warehouse operations
- DHL Supply Chain is a global logistics provider specializing in supply chain management, warehousing, and transportation services across various industries
Childcare Assistant
Rainbows International Playgroup
09.2018 - 02.2019
- Company Overview: Rainbows International Playgroup is a multicultural early childhood education center that offers creative and supportive learning experiences to young children from diverse backgrounds
- Assisting with daily activities, ensuring a structured and engaging learning experience
- Providing support during playtime, encouraging social interaction and creativity
- Helping with educational and developmental activities tailored to different age groups
- Rainbows International Playgroup is a multicultural early childhood education center that offers creative and supportive learning experiences to young children from diverse backgrounds
General Manager
Eletrolucas
11.2012 - 06.2018
- Company Overview: Eletrolucas is a small hardware store, specializing in electrical, hydraulic, and finishing solutions for residential and commercial projects
- Managing sales, purchasing, back-office operations, marketing, and overall business administration
- Hosting company-wide meetings, providing employee feedback, and supporting the owner with financial reports, offering recommendations and identifying risks
- Leading and participating in process improvement initiatives, identifying inefficiencies and implementing changes to enhance operational efficiency and optimize workflows
- My work at Eletrolucas was recognized and supported by the Local Innovation Agent Program of the Brazilian Service of Support for Micro and Small Enterprises (ALI/SEBRAE)
- Eletrolucas is a small hardware store, specializing in electrical, hydraulic, and finishing solutions for residential and commercial projects
Education
Scrum Master - Professional Scrum Master™ II (PSM II)
Scrum.org
Scrum Master - Professional Scrum Master™ I (PSM I)
Scrum.org
Bachelor's Degree - Business Administration
Fundação Pedro Leopoldo - Minas Gerais
Timeline
Scrum Master
Entrega Contínua
01.2023 - Current
Customer Program Associate
Newell Brands
09.2021 - 06.2024
Accounts Payable LIV Clerk
Dufry Group
11.2019 - 09.2021
Inbound Booker
DHL Supply Chain
02.2019 - 11.2019
Childcare Assistant
Rainbows International Playgroup
09.2018 - 02.2019
General Manager
Eletrolucas
11.2012 - 06.2018
Bachelor's Degree - Business Administration
Fundação Pedro Leopoldo - Minas Gerais
Scrum Master - Professional Scrum Master™ II (PSM II)
Scrum.org
Scrum Master - Professional Scrum Master™ I (PSM I)
Scrum.org
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