Mayerlin Prado
Accountant
Haarlem
Summary
Customer-focused professional with six years of experience in banking and client service. Skilled in delivering exceptional customer experiences and knowledgeable in Venezuelan banking regulations. Aspiring to rejoin the financial sector with a long-term goal of transitioning into compliance.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
DEMI CHEF DE PARTIE
Serre Restaurant
05.2023 - Current
- Company Overview: Hotel Okura
- Prepared dishes according to standards, recipes and planning
- Ensured and maintained product quality
- Instructed and advised colleagues and trainees
- Hotel Okura
INSURANCE SALES AGENT
Santa Lucia, S.A.
03.2016 - 12.2016
- Conducted client interviews to assess financial needs and recommend suitable insurance solutions
- Processed applications, managed payments, and handled policy corrections with a strong focus on customer satisfaction
PURCHASING ADMINISTRATIVE ASSISTANT
Banco Venezolano de Crédito, S.A.
06.2009 - 10.2010
- Prepared purchase orders, reviewed requisitions, and managed supply requests
- Placed and tracked orders while assisting in budget preparation
BOARD SECRETARY
Banco Venezolano de Crédito, S.A.
02.2007 - 06.2009
- Managed internal communication and maintained detailed records for the board of directors
- Prepared and distributed minutes, supporting project management and administrative tasks
BANK SALES ADVISOR
Banco Venezolano de Crédito, S.A.
08.2005 - 02.2007
- Provided tailored financial solutions to a portfolio of 100+ clients.
- Ensured compliance with Venezuelan banking legislation, contributing to regulatory adherence rate
Education
Bachelor of Sciences - Accountancy
Universidad Alejandro Humboldt
02.2002 - 06.2007
Wwft Awareness Certificate - undefined
The Ministry of Compliance
Diploma in Professional Chef Level 2 - undefined
Horeca Academie
05.2023 - 05.2024
Certificate in Teaching Spanish as a Foreign Language - undefined
International House (World Organization)
09.2018 - 10.2018
English Language Certificate - undefined
ECM College
07.2013 - 02.2014
Skills
- Customer Experience Improvement
- Problem Solving and Conflict Resolution
- Attention to Detail
- Team Collaboration
- Flexibility and Adaptability
- Banking Regulatory Compliance (WWFT/KYC)
- Cross-Cultural Communication
- Product knowledge
- Active listening
Personal Information
Nationality: Spanish
Cooking, volunteering, travelling.
.
Timeline
DEMI CHEF DE PARTIE
Serre Restaurant
05.2023 - Current
Diploma in Professional Chef Level 2 - undefined
Horeca Academie
05.2023 - 05.2024
Certificate in Teaching Spanish as a Foreign Language - undefined
International House (World Organization)
09.2018 - 10.2018
INSURANCE SALES AGENT
Santa Lucia, S.A.
03.2016 - 12.2016
English Language Certificate - undefined
ECM College
07.2013 - 02.2014
PURCHASING ADMINISTRATIVE ASSISTANT
Banco Venezolano de Crédito, S.A.
06.2009 - 10.2010
BOARD SECRETARY
Banco Venezolano de Crédito, S.A.
02.2007 - 06.2009
BANK SALES ADVISOR
Banco Venezolano de Crédito, S.A.
08.2005 - 02.2007
Bachelor of Sciences - Accountancy
Universidad Alejandro Humboldt
02.2002 - 06.2007
Wwft Awareness Certificate - undefined
The Ministry of Compliance
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