Customer support agent at Bitcoinmeester. My day to day work included the following support responsibilities:
-Support chats
-Tickets
-Phone calls
-Customer complaints
-Processing crypto deposits
-KYC verification
International Customer Support Agent
PostNL
Hoofddorp
2018.03 - 2020.02
International support agent at PostNL. Handled all inquiries regarding lost or delayed international shipments. Offered support in English, French, and Dutch.
Education
International Business Degree - International Business
HVA (Hogeschool van Amsterdam)
Amsterdam
2012.09 - 6 2016
Skills
Excellent support and communication skills
Advanced crypto and blockchain knowledge
Three languages fluently
Problem solver
Team oriented
Languages
English
Native
French
Native
Dutch
Native
Affiliations
Fitness
Drawing
Travelling
Cooking
Timeline
Customer Support Agent / KYC Analyst
Bitcoinmeester
2020.04 - 2023.06
International Customer Support Agent
PostNL
2018.03 - 2020.02
International Business Degree - International Business