CRM Systems
Max La Faille
Administration Employee
Rotterdam
Summary
Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Client- focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick- learning with excellent multi-tasking skills and mastery of new technology.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Retail Sales Associate
BP
Rotterdam
05.2023 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Uber Partner
Uber
Nederland
01.2021 - 06.2023
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel
- Accepted and processed fares
- Assisted passengers with loading and unloading luggage for enhanced customer care
Animator
Servizi Animazione
Cecina
02.2023 - 05.2023
- Collaborated with motion capture department to collect and apply data for specific characters.
- Worked alongside writers and producers to create unique designs to translate artistic vision into visual medium.
- Designed procedures for storyboard composition, action creation and storytelling protocols to complete 10 projects.
- Combined technical and artistic abilities to accomplish challenging animation objectives.
Freelance Work - Freelance Outsourcing Company
Own Company / Self Employed
Amsterdam, Rotterdam, Utrecht, Arnhem, Apeldoorn, Harderwijk, Zwolle
10.2020 - 12.2022
- Heijn, AKO, Shell, BP,Spar, Toolstation, Total Energies
- Esso, Texaco, Dinner Train, Eurest Campus, VU
- Amsterdam, Nike European Headquarters, Hutten
- Catering, BlueRhapsody, Van der Valk Hotel, Fletcher
- Hotel, Europarcs, DeFabrique, Meta,
- Hospitality work: Waiting, Hosting, Chef work.
- Retail work: Cashier, Stocking, Cleaning.
- Sales work: Face-to-face direct sales.
Assistant Manager
La Bodega
Zwolle
07.2017 - 11.2020
- Carried out day-to-day duties accurately and efficiently
- Created employee schedules to align coverage with forecasted demands
- Mentored team members to enhance professional development and accountability in workplace
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Supervised staff and delegated tasks to maintain positive, productive administrative operations
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Developed and implemented improved filing systems for enhanced order and accuracy.
Account Manager /New Business, Development Manager
Mastare
Rotterdam / Remote Work
02.2015 - 03.2017
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Educated clients on new products or services to increase customer engagement with brand
- Developed and implemented strategies to increase client retention
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Education
Bachelor of Science - International Business Administration
Wittenborg University
Apeldoorn, The Netherlands 09.2012 - 05.2016
Associate of Science - Creative Broadcast & Film Production
Limerick Institute of Technology
Limerick, Ireland 09.2016 - 06.2017
Skills
Accounting
Software
Office Systems
Certification
Scenario Writing
Timeline
Retail Sales Associate
BP
05.2023 - Current
Animator
Servizi Animazione
02.2023 - 05.2023
Uber Partner
Uber
01.2021 - 06.2023
Freelance Work - Freelance Outsourcing Company
Own Company / Self Employed
10.2020 - 12.2022
Acting
12-2017
Assistant Manager
La Bodega
07.2017 - 11.2020
Video Editing
07-2017
Associate of Science - Creative Broadcast & Film Production
Limerick Institute of Technology
09.2016 - 06.2017
Account Manager /New Business, Development Manager
Mastare
02.2015 - 03.2017
Scenario Writing
02-2014
Bachelor of Science - International Business Administration
Wittenborg University
09.2012 - 05.2016
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