Matthijs Van der Veen

• Delivered attentive and professional table service in a luxury hospitality environment, ensuring an exceptional dining experience for guests.
• Assisted with bar operations, including beverage preparation and service during busy periods.
• Supported food and beverage preparation and assisted the kitchen and service teams as required to ensure smooth daily operations.
• Contributed to the planning, setup, service, and breakdown of weddings and private events, maintaining high standards of organization and guest satisfaction.
• Collaborated effectively with a multidisciplinary team in a fast-paced environment while delivering consistent, high-quality customer service.

• Gained proficiency in the Mews Property Management System (PMS), managing reservations and supporting daily front office operations.
• Provided front desk and concierge services in a luxury hotel environment, ensuring personalized and attentive guest experiences.
• Welcomed and assisted guests with professionalism, discretion, and a strong focus on service excellence.
• Coordinated guest requests and communicated effectively with operational departments to ensure seamless service.
• Strengthened customer service, communication, and organizational skills while maintaining the highest standards of hospitality.

This company is the owner of 4 restaurants and I worked at all of them. The restaurants in question: Florentin, Pachamama, DOT and Zeste. I Retained knowledge of current menu selections for accurate, reliable customer guidance of all 4 restaurants. Provided attentive and personalized service to anticipate and fulfill guest needs throughout their visit. Coordinated team members to take, serve and clear orders accurately and promptly.

• Welcomed and registered guests efficiently, providing a friendly and professional first point of contact at the front desk.
• Managed check-in and check-out processes accurately using hotel management software to ensure smooth guest arrivals and departures.
• Handled guest inquiries, requests, and complaints promptly to maintain high levels of customer satisfaction.
• Coordinated with housekeeping and maintenance departments to fulfill guest needs and maintain room readiness.
• Coordinated with other hotel departments to ensure seamless communication and prompt resolution of guest issues.

• Part of Alliance Gastronomique
• Greeted and warmly welcomed guests upon arrival, managing seating arrangements efficiently to maximize guest satisfaction and table turnover.
• Took food and beverage orders promptly and accurately, ensuring clear communication with kitchen and bar staff.
• Provided attentive and friendly service throughout guests' dining experience, anticipating needs and resolving issues quickly.
• Helped the kitchen with mise-en-place.

• Provided exceptional table service to guests, ensuring a welcoming and memorable dining experience.
• Delivered food and beverages promptly from kitchen to dining area, ensuring accurate and efficient service.
• Assisted servers by refilling water, clearing plates, and resetting tables to maintain a smooth workflow.