MATTHEW TINASHE NYAHONDO
Cape Town
Summary
Bartender with background in both high-volume and intimate bar settings. Skills include mixology, customer service, cash handling, inventory management and team collaboration. Known for creating unique cocktails that enhance dining experience and increase customer satisfaction. Proven ability to improve bar operations and contribute to business growth.
Overview
7
7
years of professional experience
Work History
Bartender
Aspire Katara Hospitality
09.2022 - Current
- Maintaining a constant awareness of bartending practices and process improvements for the establishment, always aware of customer needs and satisfaction, skilled in informative and suggestive selling
- Preparing cocktail and drink orders for customers or waiters to deliver throughout the establishment
- Maintaining bar's stocks of supplies including spirits, beer, ice, mixers (juice, soda, bitters, garnishes, etc), supplies (straws, napkins, etc)
- Maintaining bar cleanliness for spills, food debris, used dishes, glassware, and utensils, and miscellaneous trash
- Waiting on and serving food as well as a drink to customers seated at the bar
- Managing bar cash register, counting in and out prior to the start of and after the end of the shift
- Assisting customers with menu orders, answering questions on dish and drink components and emphasizing allergy concerns and taste preferences
- Verifying customer age for the legal consumption of alcohol, denying and reporting attempts of underage drinking
Head Bartender
Tiger's Milk
12.2021 - 08.2022
- Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements, and garnishes
- Continually Provided exceptional service to customers by being friendly, knowledgeable and accommodating
- Maintained updated knowledge of all menu items, specials, liquor brands, beers, and non-alcoholic selections
- Set up bar for operation, obtained cash bank, accurately recorded sales, made correct change and prepared charge slips for guests
- Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction
- Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Completed regular bar inventories and daily requisition sheets in time
- Thoroughly washed and wiped down prep areas, equipment and utensils used
Bartender/mixologist
Anniston Spa Hotel
04.2017 - 11.2017
- Demonstrated the ability to provide guests with genuine hospitality and to deliver exceptional services in the bar area
- Provided excellent patron experiences through phenomenal customer service, evidenced by a high number of regular patrons
- Provided exceptional service for bar guests while making a signature and classic cocktails for bar well within a two-minute guest expectation time
- Managed money coming in and out, and in charge of placing liquor and beer orders
- Took part in fast-paced, high-volume shifts along with also experiencing the hotel and food service part of bartending
- Mastered the practice of up-selling, thus increasing sales and providing the customers with the best options that the hotel offered
- Built a loyal and regular clientele base, henceforth creating consistent sales for the Google googgle reviews making it rate a 4.2 ratting
- Checked identification of customers to verify age requirements for purchase of alcohol
Education
Tourism Management
Bernard Mizeki College
Skills
- Customer Service Skills
- Knowledge of Variety of Drink recipes
- Beverage Preparation
- New Hire Training
- Cash and credit transactions
- Food Service
- Responsible Service of Alcohol standards
- Physical Endurance
- Stamina & Strength
- Order Management
- Proficient in mixology
- Extensive wine knowledge
- Team training and development
- Cash Register Operation
- Service-oriented mindset
- Cocktail list development
- Inventory
- Wine and liquor expertise
- Health codes compliance
Websites
Languages
English
References
References available upon request.
Timeline
Bartender
Aspire Katara Hospitality
09.2022 - Current
Head Bartender
Tiger's Milk
12.2021 - 08.2022
Bartender/mixologist
Anniston Spa Hotel
04.2017 - 11.2017
Tourism Management
Bernard Mizeki College
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