Matthew Harris
Nottingham,Nottinghamshire
Summary
I am an experienced retail professional with a strong background in cash handling, point of sale system operation, and inventory management. Good at delivering outstanding customer service, building relationships with customers, and resolving conflicts effectively with skills in retail law compliance, returns and refunds processing, and stock replenishment, ensuring smooth store operations. I can demonstrate exceptional time management and practical numeracy while excelling in product display setup to enhance sales performance and am committed to maintaining high standards of efficiency and customer satisfaction within retail.
Overview
6
6
years of post-secondary education
2
2
years of professional experience
Work history
Retail Worker
GT News
Nottingham, Nottinghamshire
2025.07 - Current
- Delivered customer service and support decisions with friendly, professional communication.
- Answered enquiries politely, guiding customers through next steps day-to-day.
- Maintained calm conduct under pressure while working independently on tasks.
- Created attractive product displays that stimulated customer interest and purchases.
- Operated tills accurately to ensure smooth checkout process.
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Assisted customers with product selection, leading to improved customer satisfaction.
- Followed company policies and guidelines strictly maintaining standards of operation.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
Driver
ALH Legal
Nottingham , Nottinghamshire
2024.07 - 2025.07
- Adhered strictly to traffic laws, reduced risk of accidents.
- Provided reliable service as a result of meticulous attention to detail.
- Managed time efficiently to meet all deadlines.
- Demonstrated professionalism when dealing with clients, fostered positive relationships.
- Maintained vehicle cleanliness for a professional appearance.
- Demonstrated excellent knowledge of local routes and shortcuts via diligent planning.
- Showcased strong ability to handle high pressure situations calmly during peak hours.
Education
GCSEs - Core Subjects (English, Maths and Science)
The West Bridgford School
Nottingham 2018.09 - 2023.07
Level 3 Diploma - Performing Arts
Nottingham College
Nottingham 2023.09 - 2025.05
Bachelor of Arts - Acting
Nottingham College
Nottingham 2025.09 -
Skills
- Cash handling experience
- Practical numeracy
- Product display setup
- Relationship building with customers
- Receipt issuance
- Constructive criticism receptivity
- Time management expertise
- Returns and refunds processing
- Retail law compliance
- Inventory management awareness
- Retail software usage
- Returns and exchanges procedure
- Stock replenishment
- Point of sale system operation
- Outstanding customer service
- Conflict Resolution
References
References available upon request.
Timeline
Bachelor of Arts - Acting
Nottingham College
2025.09 -
Retail Worker
GT News
2025.07 - Current
Driver
ALH Legal
2024.07 - 2025.07
Level 3 Diploma - Performing Arts
Nottingham College
2023.09 - 2025.05
GCSEs - Core Subjects (English, Maths and Science)
The West Bridgford School
2018.09 - 2023.07