Matthew Brown
London
Summary
Experienced hospitality professional with a strong foundation in bartending techniques and customer orientation. Demonstrates expertise in menu knowledge, drink pairing acumen, and beer draught system maintenance. Proficient in cash handling, point of sale systems, and stock control, ensuring seamless operations. Skilled in event coordination and supplier relationships, with a focus on resilience under pressure and situational awareness. Committed to maintaining bar equipment and enhancing guest experiences through interpersonal savvy and emotional intelligence. Aspires to leverage resourcefulness and budget management skills to drive operational excellence in dynamic hospitality environments.
Overview
7
7
years of post-secondary education
39
39
years of professional experience
Work history
Bar Manager
Tottenham Trades Club
London
2016.08 - Current
- Promoted special offers and events via social media platforms boosting brand visibility.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Conducted routine safety checks to adhere to health and safety regulations in premises.
- Streamlined bar operations by implementing efficient inventory management strategies.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Coordinated events at the venue, leading to increased bookings.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Trained new staff on customer service protocols to enhance guest experience.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Negotiated supplier contracts for better pricing and improved product quality.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Led by example in providing customers with attentive, professional restaurant service.
- Reconciled cash and credit card transactions to maintain accurate records.
Office administrator
National Health Service
London
2003.09 - 2016.03
- Prepared reports meticulously for accurate record-keeping purposes.
- Organised travel arrangements, facilitating stress-free business trips for staff members.
- Facilitated training sessions for new hires ensuring quick familiarisation with office protocols.
- Handled correspondence, providing timely responses to all enquiries.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Managed daily scheduling to facilitate organised operations.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Ensured smooth functioning of the office with regular equipment checks.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Managed database to maintain updated records and accuracy.
- Managed schedules for C-level executives, coordinating daily meetings and travel arrangements.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
Interior Designer/ Decorator
John Brown Interiors
London
1987.08 - 2003.02
- Transformed dull spaces into vibrant areas with colour schemes tailored to client preferences.
- Worked paint with cloth, brush, sponge and fingers to create special effects.
- Mixed paints to match existing colours or shades selected by customers.
- Applied or sprayed non-paint protective compounds onto building surfaces.
- Polished painted surfaces with sandpaper, pumice, rouge, wax and other finishing materials.
- Maximised adhesion of coverings, applying sizing to facilitate correct positioning.
- Selected proper amount and type of thinners and accelerant to be used for each specific job.
- Performed minor repair works such as filling holes or replacing woodwork before starting projects, improving final appearance.
- Performed smoothing and finishing work on walls, trim and cabinetry.
- Used touch up techniques to mask or correct localised damage.
- Protected furniture and flooring, laying dust sheets to avoid harm from paint and paste splashes.
- Enhanced room aesthetics by applying high-quality wallpaper and paint.
- Offered advice on colour schemes and styles to enhance overall design vision of clients.
- Selected and mixed paints to meet client's specific colour preferences.
- Applied sealants or primers before painting to achieve long-lasting results.
- Followed blueprints or sketches for complex decorative designs, achieving desired results every time.
- Consulted with clients to determine architectural preference and incorporated desires into designs.
- Achieved unique, bespoke interior schemes through considered client collaboration.
Education
O-Levels - English Language, History, Geography, Art.
Friern Barnet Grammar School
1979.09 - 1984.05
A-Levels - History, English Literature, Sociology, General Studies, Art
Enfield College Of Further Education
London 1984.09 - 1985.05
BTEC - Media Studies, 16mm Film Production, Video Production, Photography
Southgate Technical College.
London 1985.09 - 1987.06
Skills
- Menu knowledge
- Drink pairing acumen
- Book keeping basics
- Bar equipment maintenance
- Bartending techniques
- Customer orientation
- Beer draught system maintenance
- Cash handling
- Supplier relationships
- Point of sale systems
- Stock control
- Event coordination
- Interpersonal savvy
- Resilience under pressure
- Situational awareness
- Equipment Maintenance
- Resourcefulness
- Budget management
- Emotional intelligence
References
References available upon request.
Timeline
Bar Manager
Tottenham Trades Club
2016.08 - Current
Office administrator
National Health Service
2003.09 - 2016.03
Interior Designer/ Decorator
John Brown Interiors
1987.08 - 2003.02
BTEC - Media Studies, 16mm Film Production, Video Production, Photography
Southgate Technical College.
1985.09 - 1987.06
A-Levels - History, English Literature, Sociology, General Studies, Art
Enfield College Of Further Education
1984.09 - 1985.05
O-Levels - English Language, History, Geography, Art.
Friern Barnet Grammar School
1979.09 - 1984.05