Matiss Tretjakovs
Vlissingen,Netherlands
Summary
Accomplished professional with extensive expertise in customer service and support, food safety, and inventory management. Demonstrates strong supervisory and leadership skills, excelling in employee training and development while ensuring cash handling compliance. Proficient in ERP systems, with a proven track record of enhancing customer relations through effective communication and active listening techniques. Committed to maintaining cleanliness standards and optimising supply chain processes. Career goals include advancing into senior management roles to further drive process improvement methodologies and team building initiatives.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Logistics and Hospitality Employee
PROMOPOLITAN
Vlissingen, Netherlands
2020.07 - 2026.03
- Coordinated transport for employees, ensuring timely arrivals and departures to work locations.
- Provided customer service by responding promptly to inquiries and maintaining satisfaction levels.
- Welcomed and seated guests promptly, contributing to a friendly environment.
- Improved team efficiency with effective delegation of tasks.
Logistics manager
Bidfood
Zierekzee
2025.08 - 2026.02
- Oversaw comprehensive logistics and supply chain operations, ensuring efficient and cost-effective movement of goods, services, and information
- Managed transportation, warehousing, inventory, and distribution channels to optimize product flow
- Led and motivated a team of logistics professionals to achieve operational excellence and meet organizational goals
- Developed and implemented strategies to streamline processes, resulting in enhanced efficiency and service levels
- Collaborated with cross-functional teams to align logistics objectives with business goals
- Maintained responsibility for compliance with regulatory and safety standards within the supply chain
- Utilized technology and information systems to improve tracking, reporting, and management of logistics activities, including TMS and WMS.
- Conducted continuous improvement initiatives to identify cost-saving opportunities and improve customer satisfaction
Canteen Manager & Cook
SEC CATERING
Axel, Netherlands
2023.07 - 2025.12
- My primary responsibility was to upkeep the supplies and maintain the equipment for the canteen, serving up to 150 employees daily.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- My second responsibility was to catalogue all the changes made using 'ERP' system.
- Trained newly hired employees on service techniques, company procedures and safety processes.
Restaurant floor manager
STRANDPAVILJOEN DE PIRAAT
Oostkapelle, Netherlands
2021.01 - 2025.07
- Managed daily restaurant operations as Floor Manager, ensuring efficient service and customer satisfaction.
- Performed multi-functional roles including dishwashing, food serving, order taking, and bar service.
- Uphold strict hygiene and food safety standards to ensure full compliance with health regulations.
- Greeted and seated guests with a welcoming demeanor, provided menus, and informed them of daily specials.
- Delivered meals and beverages with professionalism, ensuring timely service to uphold restaurant standards.
- Achieved high levels of customer satisfaction by responding promptly to requests and accurately fulfilling orders.
- Verified order accuracy before service to guarantee customer delight with every dish.
- Handled phone inquiries with courtesy, efficiently recording and confirming dining reservations.
- Fostered teamwork and collaboration among staff to streamline service and promptly address any delays.
- Coordinated staff activities to ensure accurate and swift service, from order taking to table clearing.
- Assisted in training new employees, including those with language barriers, to integrate them into the team effectively.
Order Picker
UNI PHARMA
Middleburg
2019.12 - 2021.12
- Accurately selected and packaged customer orders, ensuring adherence to daily dispatch deadlines
- Safely operated various types of warehouse machinery and equipment
- Collaborated with the dispatch team to efficiently plan and coordinate shipment schedules
- Contributed to the team's success in achieving consistent on-time delivery rates for customer satisfaction
Recruiter-Logistics assistent manager
DSV A/V
Cologne, Germany
2017.09 - 2018.07
- Built social networks to find qualified candidates.
- Conducted pre-interviews for first stage of hiring process.
- Monitored new employee progress.
- Conducted interviews to ensure solid cultural alignment between client and candidate.
- Prepared and posted job opportunities on online job boards and monitored responses.
- Developed and maintained strong relationships with clients, understanding their unique requirements and providing tailored recruitment solutions.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Conducted thorough interviews, assessing candidate suitability for diverse roles, improving fit accuracy.
Auxiliary Worker
SIA "KATLER"
Aizkraukle
2017.05 - 2017.08
- Safely executed demolition of walls adhering to established safety protocols.
- Prepared wall surfaces for renovation, ensuring a clean and suitable foundation for material application.
- Skillfully applied cement plaster to repair and maintain the integrity of exterior surfaces.
- Collaborated with team members to complete tasks efficiently and maintain a safe working environment.
Order Picker-Line Operator
RED STAR
De Leir, Netherlands
2016.05 - 2016.09
- Accurately selected orders by meticulously following picking lists, ensuring the correct items and quantities were prepared for each customer.
- Utilized hand-held scanners to locate warehouse items swiftly, enhancing the efficiency of the picking process.
- Assisted in line production tasks, contributing to the seamless operation of the production workflow.
- Provided translation assistance to resolve language barriers within the team, facilitating effective communication.
- Conducted thorough inspections of returned items, efficiently managing the returns process by sorting for restocking or disposal in compliance with company policies.
- Demonstrated a rapid adaptation to new warehouse management systems, quickly becoming proficient in various software applications to maintain productivity.
Education
Associate degree - Tourism management and finance
HZ University of Applied Sciences
Vlissingen 2022.09 - 2025.04
BASIC FIRST AID - humanitarian aid, disaster management, and public health
The International Red Cross
Riga 2022.02 - 2022.05
High-School - Pre-professional tracks and athletics Graduate
Athletics Department of Aizkraukle Region Sports School
AizkraukleAssociate degree - Tourism managment and Finance
Vidzeme University of Applied Sciences
Latvia 2022.02 - 2022.06
Associate Degree - Tourism managment and Finance
De Piraat Oostkapelle
Netherlands 2023.09 - 2024.01
Associate degree - Tourism managment and Finance
Promopolitan
Netherlands 2024.01 - 2025.03
Skills
- Customer service and support
- Food safety and hygiene
- Inventory management
- Employee training and development
- Cash handling compliance
- Time management strategies
- ERP system proficiency
- Customer relations excellence
- Positive workplace attitude
- Strong work ethic
- Supervisory and leadership skills
- Food service expertise
- Creative problem solving
- Customer engagement strategies
- Cleanliness standards adherence
- Best practices in customer service
- Staff management and motivation
- Effective communication skills
- Active listening techniques
- Team leadership and development
- People management strategies
- Team building initiatives
- Supply chain optimization
- Process improvement methodologies
Languages
English
Russian
Latvian
Italian
German
Ukrainian
Dutch
Interests
Member of Scheldt Youth Parliament Union, HZ University of Applied Sciences, 2025-01-01, Present Member of Green office Union, HZ University of Applied Sciences, 2025-01-01, Present
Hobbies and Interests
- Passionate about sports, cultures, and languages, I'm a curious explorer of the world - both on the field and through food.
- A dedicated athlete and enthusiastic foodie, I love discovering the stories behind every dish and tradition.
Websites, Portfolios and Profiles
https://www.linkedin.com/in/matiss-tretjakovs-11bb50226/
Timeline
Logistics manager
Bidfood
2025.08 - 2026.02
Associate degree - Tourism managment and Finance
Promopolitan
2024.01 - 2025.03
Associate Degree - Tourism managment and Finance
De Piraat Oostkapelle
2023.09 - 2024.01
Canteen Manager & Cook
SEC CATERING
2023.07 - 2025.12
Associate degree - Tourism management and finance
HZ University of Applied Sciences
2022.09 - 2025.04
BASIC FIRST AID - humanitarian aid, disaster management, and public health
The International Red Cross
2022.02 - 2022.05
Associate degree - Tourism managment and Finance
Vidzeme University of Applied Sciences
2022.02 - 2022.06
Restaurant floor manager
STRANDPAVILJOEN DE PIRAAT
2021.01 - 2025.07
Logistics and Hospitality Employee
PROMOPOLITAN
2020.07 - 2026.03
Order Picker
UNI PHARMA
2019.12 - 2021.12
Recruiter-Logistics assistent manager
DSV A/V
2017.09 - 2018.07
Auxiliary Worker
SIA "KATLER"
2017.05 - 2017.08
Order Picker-Line Operator
RED STAR
2016.05 - 2016.09
High-School - Pre-professional tracks and athletics Graduate
Athletics Department of Aizkraukle Region Sports School