MATILDA DANIEL NG’WANGA
Dar es Salaam,Tanzania
Summary
A highly motivated and service-oriented professional aspiring to build a career as a Cabin Crew. I am committed to delivering exceptional passenger experience while upholding airline safety and service standards
Overview
9
9
years of post-secondary education
Work history
Business development intern
SEID Consultants Limited
Dar Es Salaam
2024.06 - 2024.11
- Oversee daily retail operations ensuring smooth workflow and high customer satisfaction.
- Deliver personalized customer service, handle inquiries, and resolve complaints professionally.
- Maintain clean, organized, and welcoming business environment aligned with service standards.
- Manage sales transactions, stock control, and customer relationship management.
Education
Advanced Level Education -
Immam Secondary School
2019.01 - 2021.01
Bachelor of Arts - Economics
Open University of Tanzania
2022.01 - 2025.01
Certificate of Secondary Education - undefined
Spring Valley Secondary School
2015.01 - 2019.01
Skills
- Customer Service Excellence
- Passenger Safety & Compliance Awareness
- Strong Interpersonal & Communication Skills
- Conflict Resolution & Problem Solving
- Teamwork & Collaboration
- Adaptability & Cultural Sensitivity
- Calm Under Pressure
Languages
English – Fluent
Swahili – Native
Reference
Mr. Abdul Ahmad Kilima Ms. Atukuzwe Bagonza
Assistant Lecturer in Economics/M&E Trainer
The Open University of Tanzania ATCL Training Institute
P.O. Box 23409, Dar es Salaam P.O. Box 543, Dar es Salaam
abdul.kilima@out.ac.tz info@airtanzania.co.tz
+255 788 513483 +255 788 513483
Timeline
Business development intern
SEID Consultants Limited
2024.06 - 2024.11
Bachelor of Arts - Economics
Open University of Tanzania
2022.01 - 2025.01
Advanced Level Education -
Immam Secondary School
2019.01 - 2021.01
Certificate of Secondary Education - undefined
Spring Valley Secondary School
2015.01 - 2019.01