Mathilde Leclerc
Amsterdam
Summary
I hold Master’s degrees in Multidisciplinary Translation and Management Sciences, providing a strong foundation in language, business, and strategic planning. My experience includes internships at the AWEX and Next Steps, where I gained insights into international business and project management.
Starting as an Administrative Assistant at Liège Soudage, I have further developed my skills in customer support at a Fintech company in the EV industry. My expertise spans translation, intercultural communication, project management, business development, and marketing. I am passionate about languages and business, and I am eager to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Road B.V.
01.2024 - Current
- Built strong client relationships, leading to repeat business and positive feedback.
- Delivered high-quality customer service by maintaining a positive attitude, active listening, and empathetic responses.
- Managed a high volume of inbound calls, adhering to quality standards and procedures.
- Focused on customer satisfaction with effective strategies to address and resolve concerns.
Accounting and Administration Assistant
Liège Soudage
09.2022 - 02.2023
- Invoicing, call-backs
- Creating promotional materials for sales representatives
- Optimizing the organization of sales representatives' daily activities
- Updating the company's website
Funding Advisor
Next Steps
02.2022 - 04.2022
- The company: Specialists in strategic and operational support
- Drafting of financial plans, business models and development plans
- Taking part in various events and trade fairs to attract new prospects
Trade & Investment Assistant
AWEX
02.2020 - 04.2020
- The company: Walloon Export and Foreign Investment Agency
- Providing lists of relevant contacts to Walloon companies wishing to set up in the UK
- Creating new connections and partnerships with foreign (UK) companies
- Taking part in networking events
- Walloon Export and Foreign Investment Agency
Education
Master's Degree - Management Sciences/Economics
University of Mons
Mons06.2022
Master's Degree - Multidisciplinary Translation (French-English-Chin
University of Mons
Mons06.2020
Bachelor's Degree - Translation (French-English-Chinese)
University of Mons
Mons06.2018
Skills
- Microsoft Office Suite (Excel, Word, etc)
- Salesforce
- Intercom
- SiliconMaster (ERP)
- Wordpress
- SEO notions
- Autonomy
- Problem-solving
- Adaptability
- Teamwork
- Organization
- Analytical mindset
- Customer oriented
Languages
French
Native language
English
Proficient
C2
Dutch
Elementary
A2
Spanish
Intermediate
B1
Chinese (Mandarin)
Intermediate
B1
Timeline
Customer Support Specialist
Road B.V.
01.2024 - Current
Accounting and Administration Assistant
Liège Soudage
09.2022 - 02.2023
Funding Advisor
Next Steps
02.2022 - 04.2022
Trade & Investment Assistant
AWEX
02.2020 - 04.2020
Master's Degree - Management Sciences/Economics
University of Mons
Master's Degree - Multidisciplinary Translation (French-English-Chin
University of Mons
Bachelor's Degree - Translation (French-English-Chinese)
University of Mons
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