Mary Theresa Toma
Natuashish,NL
Summary
excellent work with people, great doing work with customers/clients hearing them out on what they have to say.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Air Borealis
09.2022 - Current
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Built relationships with customers and community to promote long term business growth.
- Travelled in & out of communitys to help w short staffed agents along the coast.
- can work w ameliares & amelia cargo
Career Counselor
Labrador Aborginal Training Partnership
10.2024 - 03.2025
- Developed career and education plans based on individual needs.
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
- Helping People w their applications
- Helping people fill out papers for trainings & funding
- Led workshops for job seekers to provide information on job searching, application completion, and resume building.
Child and Youth Worker
Emergency Placement Home
07.2022 - 12.2023
- Provided key emotional support to special needs youth.
- Coordinated family visits, medical appointments and therapy sessions for [Number] youth residents.
- Successfully placed over [Number] children and young adults into supervised programs.
- Advocated for client needs within various systems, such as schools, courts, and social service agencies.
Janitor
Mushuau Innu Health Commission
06.2022 - 07.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
Cashier
Mushuau Innu General Store
10.2020 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
GRADE 10 COMPLETED
Mushuau Innu Natuashish School
Natuashish,NLSkills
- Customer service
- Active listening
- Problem Solving
- Great Teamwork
- Know English & Innu Aimun can translate if needed
- great cumputer skills
Languages
English
Innu Aimun
Certification
First Aide
Dangerous Goods
Therapeutic Crisis Intervention
Timeline
Career Counselor
Labrador Aborginal Training Partnership
10.2024 - 03.2025
Customer Service Representative
Air Borealis
09.2022 - Current
Child and Youth Worker
Emergency Placement Home
07.2022 - 12.2023
Janitor
Mushuau Innu Health Commission
06.2022 - 07.2022
Cashier
Mushuau Innu General Store
10.2020 - 11.2021
GRADE 10 COMPLETED
Mushuau Innu Natuashish School