Results-driven Project and Sales Manager bringing 15 years of the successful work experience in the International Shipping Service.
Responsible, diplomatic, strategic and open-minded.
Purposeful and attentive to details.
Overview
16
16
years of professional experience
Work History
Customer Service Executive
MHP Trade B.V.
Amstelveen, Netherlands
09.2022 - 08.2023
Total control and coordination of the entire supply chain of goods from the manufacturing plant to the final Customer.
Working in SAP. Creating contracts, arranging transfers, issuing invoices.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Manager of Business Development
POD Logistics & Warehousing B.V.
Rotterdam
06.2022 - 07.2022
Developed the new business profile for the company - Containers Sea Shipments.
Learned and bottomed the specifics of the warehouse business in order to offer customers 3PL service.
Searched for the potential customers and professional networking with sea freight carriers.
Manager of Business Development and Sales
«Carryland Logistics Ltd.»
01.2017 - 02.2022
Maintained professional network of prospects and business opportunities.
Responsible for the new contractors to develop business opportunities.
Supported sales team members to drive growth and development.
Increased repeat customer base by maintaining relationships with the clients and effectively managing service issues.
Increased sales from various channels.
Monitoring of the logistics market opportunities to implement the new logistics solutions.
Sales Manager
«International Transport Company Ltd.»
07.2010 - 01.2017
Import and Export Sales of Containers' Shipments
Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
Followed up with existing customers to generate new prospective buyers through referrals.
Participation on behalf of the company in international specialized exhibitions and conferences.
Search for new clients, establishing partnerships on a long-term basis.
Support of the deals: informational, financial and resolution of non-standard situations in the course of cargo transportation.
Customer Service Specialist
«International Transport Company Ltd.»
11.2007 - 06.2010
Handled the containers' shipments coordination from the beginning (country of origin) and ending at final destination: сorrespondence and phone calls with all parties of the process, coordinator on each phase of cargo movement, reporting for customers.
Documented customer correspondence in CRM to track requests, problems and solutions.
Upheld quality control policies of service to increase customer satisfaction.
24/7 in touch with the customers to support their shipments
Education
M.D. - Economics and Management
Odessa Maritime National University
Odessa, Ukraine
06.2008
Skills
Prowess to establish long-term Win-Win partnerships
Promotion of products and services
Ability to find non-obvious alternative solutions to complex problems
Excellent team player
Good in networking (actively participate in the exhibitions and conferences)
Recruiting and team adaptation
Consultative Sales
B to B sales
Relationship building
Languages
Ukrainian, Russian
First Language
English
Advanced
C1
Spanish
Intermediate
B1
Hobby
Yoga
Travelling
Healthy lifestyle
Dance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Customer Service Executive
MHP Trade B.V.
09.2022 - 08.2023
Manager of Business Development
POD Logistics & Warehousing B.V.
06.2022 - 07.2022
Manager of Business Development and Sales
«Carryland Logistics Ltd.»
01.2017 - 02.2022
Sales Manager
«International Transport Company Ltd.»
07.2010 - 01.2017
Customer Service Specialist
«International Transport Company Ltd.»
11.2007 - 06.2010
M.D. - Economics and Management
Odessa Maritime National University
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