Mary King
EPWORTH
Summary
IT professional with extensive experience in technical support and network troubleshooting. Proven track record in managing user profiles and Active Directory, successfully enhancing end-user satisfaction through effective training and support initiatives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT/Administrative Technician
KIEWIT OFFSHORE SERVICES
Marystown
08.2014 - 10.2018
- Reformat laptops and desktops
- Create objects for AD
- Create user profiles
- Set up and deploy equipment
- Add software for the user that was required
- Monitor network printers
- Monitor nodes down on switches
- Check switches and unplug cables that were not in use
- Keep accurate data on ports for network access
- Create tickets for service desk, resolve and close tickets
- Provide links to end users for installation of software
- Add users to network printers
- Satellite Communications Limited.
Technical Support Agent
EPSON
08.2003 - 02.2014
- 5+ years supporting a Windows-based IT environment, with hands-on support of end-users
- 3+ years experience managing technical support staff
- Experience with Active Directory, Windows System Center Configuration Manager 2007/2012, Windows 7, Exchange Server, RSA Authentication Manager, AntiVirus and AntiSPAM implementation and maintenance
- Experience with supporting Skype for Business
- Experience writing technical help documents for end-users, as well as IT processes
- Sharepoint support, grant permissions, read, contribute, etc.
- Printer and Networking Technical Support Agent. 100 end users.
Education
Information And Computer Systems
Durham College
Oshawa, ON06-2003
Office Administration
College of North Atlantic
Burin 06-1994
GRADE 12 -
ST.LAWRENCE ACADEMY
NLSkills
- Knowledge of commonly-used Tech Support concepts, practices, and procedures
- Workstation refresh experience for Mac and Windows (Linux OS a plus)
- Help desk support
- Remote support
- Printer management
- End-user training
- Team leadership
- Problem solving
- Data entry proficiency
- Database management
- Network troubleshooting
- Active Directory management
- IT project coordination
- Settings configuration
- User training
References
REFERENCES ARE AVAILABLE UPON REQUEST
Certification
- information technology systems
Timeline
IT/Administrative Technician
KIEWIT OFFSHORE SERVICES
08.2014 - 10.2018
Technical Support Agent
EPSON
08.2003 - 02.2014
Information And Computer Systems
Durham College
Office Administration
College of North Atlantic
GRADE 12 -
ST.LAWRENCE ACADEMY