Martin Luther Ssemanda
Kampala
Summary
Organized, independent worker with strong time management skills. Detail oriented and able to learn new tasks quickly and effectively. Possess a little of skills in health and nutrition presentations:
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Supervisor
Glorious Suites Lugala
04.2024 - Current
- Ensuring guest satsisfaction and resovling issues.
- Resolving issues and handling complaints and giving feedback.
- Provision of Information on the hotel and amenities. Strong communication skills.
- Cordinating room assignments and Upgrades. Ensuring Security and safetyof clients belongings.
- Supervising Front Desk, house keeping, food and beverages Staff and training and mentiring employees.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Increased employee retention through effective communication, training, and mentoring programs.
General Supervisor
Shade Hotel
03.2023 - 12.2023
- Enhanced productivity by implementing efficient scheduling and resource allocation strategies.
- Increased employee retention through effective communication, training, and mentoring programs.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Improved safety standards with regular inspections, risk assessments, and corrective actions.
- Managed team performance, providing regular feedback, coaching, and performance evaluations.
- Reduced downtime by maintaining equipment in proper working condition through scheduled preventive maintenance tasks.
- Developed strong relationships with clients to ensure satisfaction and maintain long-term partnerships.
Waiter
Prime Arena
09.2022 - 12.2022
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Taking Orders accurately and efficiently. Serving food and beverages.
- Welcoming customer in a friendly way. Explaining the menu to customer and answering their questions.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Health and Nutrition Consultant
Eatwell Salad Master
04.2021 - 08.2022
- Scheduling appointments with clients
- Helding healthy cooking demonstrations with clients
- Reporting to the team leader
- Daily tracking of clients, recording customer feedback and making follow ups.
Education
High School Diploma -
ST Charles Lwanga Secondary School
Wakiso, UgandaNamilyango Day Boys Primary School
Wakiso, UgandaSkills
- Marketing and sales skills
- Customer service skills
- Excellent communication skills
- Teamwork and collaboration skills
- Great attention to detail skills
- Training and development skills
- Behavioral management skills
- leadership skills
Languages
English
Luganda
Certification
Most outstanding consultant 2022.
Outstanding service as a General Supervisor.
Timeline
General Supervisor
Glorious Suites Lugala
04.2024 - Current
General Supervisor
Shade Hotel
03.2023 - 12.2023
Waiter
Prime Arena
09.2022 - 12.2022
Health and Nutrition Consultant
Eatwell Salad Master
04.2021 - 08.2022
High School Diploma -
ST Charles Lwanga Secondary School
Namilyango Day Boys Primary School
Similar Profiles
Holly ChaplainHolly Chaplain
Beauty therapist at The Glorious Spa CompanyBeauty therapist at The Glorious Spa Company
Diksha BishenDiksha Bishen
Assistant Teacher Geography at Glorious AcademyAssistant Teacher Geography at Glorious Academy
Alejandro PerezAlejandro Perez
Post Harvest Lead at TSC Operations dba Glorious CannabisPost Harvest Lead at TSC Operations dba Glorious Cannabis