Martin Prenen
Breda,Noord-Brabant
Summary
Versatile Specialty Software Account Manager (Inside Sales and Field Sales, Customer Success and Customer Service professional) helping customers to simplify IT Operations, secure their network connectivity, retain customers and increase customer economic life-time value, protect their information assets and generate business insight from exponential data growth.
Overview
31
31
years of professional experience
Work History
Sales Consultant
Abiverse BV
04.2023 - 02.2024
business development role for managed security services provider with SMB prospects and customers. IT asset monitoring and management, pen testing, cybersecurity awareness platform.
Software partner engagement, cold calling, social media selling (LI Navigator), represent company at networking events,
Support Consultant
NShift
04.2022 - 04.2023
1st and 2nd line technical support for customers (webshops, 3PL, transport companies) of comprehensive delivery management SaaS.
Customer Service Officer I Supply Chain
GXO Logistics
04.2021 - 04.2022
- EMEA B to B customer service for 3rd party logistics services provider.
Medewerker Customer Service Franstalig
HBL Online bv
07.2020 - 02.2021
- Multi channel customer service for French speaking customers (resellers, consumers) of power tools
Service Desk Medewerker
Forza Refurbished
06.2018 - 05.2020
- Apple mobile devices and deployment services
- Ecommerce platforms Vanden Borre, BackMarket and Amazon customer service for EU customers
- Website translation and prospecting for French speaking reseller accounts.
Sales Marketeer
Heliview Professional Marketing Services bv
01.2018 - 05.2018
- Business development for ISV of data management, public sector communication, cybersecurity and EDI software solutions
- Projects: Notubiz, TrendMicro, IBM, Descartes
Search Engine Evaluator
Leapforce, Inc.
09.2017 - 12.2017
- project: home based Internet search engine testing and error reporting.
AXS GUARD Sales Representative EMEA
Vasco Data Security NV
01.2016 - 05.2016
- Selling firewall appliances and virtual firewalls and Internet communication gateway, antivirus software and end-to-end authentication software, channel partner driven.
Business Development Manager
Imail email management software
03.2015 - 06.2015
- Lead generation for secured email productivity software for start up company.
External Software Sales Account Manager
Quest Software Belux
01.2007 - 10.2014
- selling comprehensive database management suite of tools in Belux region for database developers, business analysts, IT manager, service delivery manager and DBA.
- partner management (MDF, events, transactional), ecosystem development, telesales and
telemarketing, cold calling and evangelizing, quoting, business correspondence, account
management, visit customers, cold calling, sales forecasting and reporting, territory and account plan,
billing and revenue recognition and order processing, coordinating service request handling, attend
trade shows and presenting at seminars, conducting closing negotiations.
Account Manager
Appligen NV
08.2005 - 10.2006
- Business development role for IBM System I5 partner and ISV of accounting software and add-on modules for rental management, customer credit management and stock.
Rational Software Specialty Sales Representative
IBM Software Group
03.1997 - 04.2005
- Major Accounts Inside sales role of comprehensive software development platform i.e. requirements management, Object Oriented Analysis and Design, version control, unit and performance testing solutions and process framework, methodology and standards driven (UML, Rational Unified Process) including implementation professional services and public training.
Customer Services, Call Center Agent
Betapress BV
01.1996 - 01.1997
- BtC customer services representative of various print media publishers.
Telemarketeer
Interstation BV
01.1994 - 01.1995
- lead generation for Belux distributor in Computer Assisted Design and Geographical Information Systems software for Bentley Software, Intergraph and MapInfo Corporation.
Outbound Call Center Agent
Interfoon
01.1993 - 01.1994
- Direct sales for newspaper publishers, remote mystery shopping and quality control for Kwikfit, surveys, ecommerce order taking,
Education
AXS GUARD, 2 day Guard Vasco Certified Engineer training -
Mechelen Belgium
SARV, 2 day field sales training -
Begijnhof Congress Center
Leuven, BelgiumSandler Sales Training, 2 day sales methodology workshop -
Amsterdam and Paris
Effectieve Telefonische Marktbenadering -
Van der Graaff Instituut
Capelle aan den IJssel, The NetherlandsSome College (No Degree) - Marketing Management And Research
Instituut Voor Bedrijfswetenschappen
Utrecht, The NetherlandsSome College (No Degree) - Sales Methodology Applied To Rational Suite
Hudthwaite Institute
Hoofddorp, The NetherlandsRational ATTS, 5 day in house account management and planning role play workshop - Sales Account Team Planning Workshop Simulation
Scandic Hotel Antwerp
Antwerp, BelgiumIBM Systems Group, System I5 Foundations -
Some College (No Degree) - Negotiation Workshop
Hoofddorp
Bay GroupMandel Communications, Presenting your ideas at the executive level, 2 day workshop - Presentation Skills At Executive C Suite Level
Mandel Communications
MaidenheadIT Works, Big Data, NoSQL en Analytics workshop -
Rick van der Lans
Dell Software, Information Management BU, Self-Service BI and Analytics -
Cologne
Sandler Sales Training (applied to Dell Software), 2 day workshop -
Lincon Miller
Cork, IrelandNo Degree - Cloud & Data Management
IT Management Group
The Hague06.2024
Bachelor of Business Administration - International Business/Economisch-Linguïstisch
Hogeschool voor Economische Studies Rotterdam
Rotterdam, The Netherlands01.1991
Grammar School -
Newman College Breda
Breda, The Netherlands01.1986
Skills
- Account Management
- Technical Issue Research
- Outbound Call Management
- Sales funnel management
- Product and service knowledge
- Territory expansion
- Community Networking
- Demonstrations
- B2B Sales
- CRM proficiency
- Web technologies and services
- Prospecting skills
- Objection handling
- Territory Management
- Sales Strategies
- Trade show representation
- Leads Prospecting
- Sales proposal creation
- Persuasive Communication
- Prospect qualification
- Consultative Sales
- Online Marketing
- Cold-calling
- Customer Relationship Management
- Closing Techniques
- Multilingual capabilities
- Business Development
- Revenue Generation
- Process Improvement
- Customer Retention
- Network development
- Account Servicing
- Customer Needs Assessment
- Relationship Building
- Product and Service Sales
- Contract Negotiations
- Upselling and Cross Selling
- Sales strategy development
- Negotiation Tactics
- Systems and software expertise
- Sales Presentations
Specialty Markets
- Accounting software (core)
- Comprehensive software development platform i.e. Java, Microsoft .Net, C/C++, 4GL (core)
- Database performance management (core)
- Database development and administration, data integration and data provisioning exploration/self-service business intelligence (core)
- IT security (core) i.e. UTM/firewall appliances and anti-malware software
- Data protection (non-core)
- Windows Server Management (non-core)
- Enterprise mobility management (non-core)
- Application performance management and cloud management (non-core)
- Public sector business applications
- Apple iOS and devices
- Web shops and Ecommerce
- Logistics and Supply Chain Management
Business Acumen
I have business acumen to map IT initiatives to business objectives and interact with business executives about how to simplify IT, increase customer retention and accelerate digital transformation
Sales Achievements
- Rational Software, 600 K € LIC, 50 K € PS, 1998, 100%, 2002, 135%, 2003, 109%, Major Accounts i.e. Alcatel, EC, Eurocontrol, Barco, SWIFT, Agfa-Gevaert, NATO and Belgian Army, 135 K US $ LIC at Alcatel
- Quest Software, 700-775 K € LIC 100 K € Prepaid Maintenance 30 K€ PS, 2008, 97%, 2010, 134%, 2011, 98%, 125 K € LIC, 25 K PPM and 14 K € PS at Groupe Engie (Electrabel)
User Productivity Applications
- Pipedrive CRM
- Lotus Notes collaboration suite
- Reflex warehouse management system
- Sugar CRM
- Workforce
- Concur
- Microsoft Office Suite
- Soloplan Carlo Transport Management System
- Skype for Business
- Siebel CRM 7.x
- Vantive CRM
- Super Office CRM
- Salesforce.com CRM super user including Eloqua
- FlexLM License Manager
- IBM Passport Advantage
- Magento
- Trengo chat
- Social media savvy to influence ecosystem, reach out to thought leaders and generate leads
Street
Ripaertsbeemd 11
City
Breda
State
NP
Zip
4824
Drivers License
B
Tagline And Summary Profile
Versatile Specialty Software Account Manager (Inside Sales and Field Sales, Customer Success and Customer Service professional) helping customers to simplify IT Operations, secure their network connectivity, retain customers and increase economic life-time value, protect their information assets and generate business insight from extraponential data growth
Personal Information
Date of Birth: 10/10/67
Languages
English
Native or Bilingual
French
Full Professional
Hobbies
Computer gaming, reading non-fiction (IT technology, history, philosophy), playing the bass guitar, architecture, art and design, concerts and festivals,
Timeline
Sales Consultant
Abiverse BV
04.2023 - 02.2024
Support Consultant
NShift
04.2022 - 04.2023
Customer Service Officer I Supply Chain
GXO Logistics
04.2021 - 04.2022
Medewerker Customer Service Franstalig
HBL Online bv
07.2020 - 02.2021
Service Desk Medewerker
Forza Refurbished
06.2018 - 05.2020
Sales Marketeer
Heliview Professional Marketing Services bv
01.2018 - 05.2018
Search Engine Evaluator
Leapforce, Inc.
09.2017 - 12.2017
AXS GUARD Sales Representative EMEA
Vasco Data Security NV
01.2016 - 05.2016
Business Development Manager
Imail email management software
03.2015 - 06.2015
External Software Sales Account Manager
Quest Software Belux
01.2007 - 10.2014
Account Manager
Appligen NV
08.2005 - 10.2006
Rational Software Specialty Sales Representative
IBM Software Group
03.1997 - 04.2005
Customer Services, Call Center Agent
Betapress BV
01.1996 - 01.1997
Telemarketeer
Interstation BV
01.1994 - 01.1995
Outbound Call Center Agent
Interfoon
01.1993 - 01.1994
AXS GUARD, 2 day Guard Vasco Certified Engineer training -
Mechelen Belgium
SARV, 2 day field sales training -
Begijnhof Congress Center
Sandler Sales Training, 2 day sales methodology workshop -
Amsterdam and Paris
Effectieve Telefonische Marktbenadering -
Van der Graaff Instituut
Some College (No Degree) - Marketing Management And Research
Instituut Voor Bedrijfswetenschappen
Some College (No Degree) - Sales Methodology Applied To Rational Suite
Hudthwaite Institute
Rational ATTS, 5 day in house account management and planning role play workshop - Sales Account Team Planning Workshop Simulation
Scandic Hotel Antwerp
IBM Systems Group, System I5 Foundations -
Some College (No Degree) - Negotiation Workshop
Hoofddorp
Mandel Communications, Presenting your ideas at the executive level, 2 day workshop - Presentation Skills At Executive C Suite Level
Mandel Communications
IT Works, Big Data, NoSQL en Analytics workshop -
Rick van der Lans
Dell Software, Information Management BU, Self-Service BI and Analytics -
Cologne
Sandler Sales Training (applied to Dell Software), 2 day workshop -
Lincon Miller
No Degree - Cloud & Data Management
IT Management Group
Bachelor of Business Administration - International Business/Economisch-Linguïstisch
Hogeschool voor Economische Studies Rotterdam
Grammar School -
Newman College Breda
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