Marta Melis
West Kensington
Profilo professionale
Enthusiastic and service-oriented professional with a diverse background in both waitressing and cleaning roles in the vibrant hospitality industry of London. With 9 years of experience in providing top-notch customer service in high-paced restaurants, I am adept at ensuring a positive and memorable dining experience.
As a waitress, I excel in order taking, menu recommendations, and maintaining a welcoming atmosphere.
In addition to my waitressing experience, I bring 9 years of expertise in cleaning services. Skilled in maintaining impeccable cleanliness and hygiene standards in diverse settings, I have a keen eye for detail and efficiency. My dedication to creating a sanitized and visually appealing environment has been well-acknowledged by both customers and management.
Having worked in the dynamic hospitality scene of London, I am accustomed to the fast-paced nature of the industry. I am now seeking an opportunity where I can leverage my skills in waitressing or cleaning to contribute to the success of a reputable establishment.
Panoramica
10
10
years of professional experience
Esperienza lavorativa
Cocktail waitress
Annabel's
London
2025.10 - 2026.01
- Provided premium cocktail and bottle service in an exclusive members-only venue.
- Ensured an exceptional guest experience for VIP clientele and international guests.
- Demonstrated excellent product knowledge of classic and signature cocktails.
- Maintained impeccable presentation and service standards in a luxury hospitality environment.
- Collaborated with the bar and service team to deliver efficient and elegant service.
Head Waiter
The Roof Garden
Kensington High Street
2024.10 - 2025.10
- Experienced Waitress with a strong focus on providing exceptional customer service in high-end settings.
- Skilled in taking orders, serving food and beverages, and ensuring a seamless dining experience.
- Knowledgeable in menu offerings and able to make recommendations based on customer preferences.
- Efficient in managing multiple tables while maintaining attention to detail and a positive attitude.
- Proficient in handling customer inquiries, addressing concerns, and ensuring guest satisfaction.
- Committed to delivering prompt, courteous, and attentive service in a fast-paced environment.
- Ability to work collaboratively with kitchen and bar staff to ensure timely service.
Head Waiter
Grand Hotel Bristol
Portofino Coast
2024.05 - 2024.09
- Guest Service Excellence: Delivered exceptional dining experiences by providing attentive and personalized service to guests, ensuring their needs and preferences were met with utmost professionalism.
- Table Management: Oversaw and managed a designated section of the dining room, including setting up and clearing tables, ensuring all service areas were immaculate and organized.
- Menu Knowledge: Maintained comprehensive knowledge of the hotel’s menu offerings, including daily specials, to effectively guide guests in their food and beverage choices and answer any questions about ingredients or preparation methods.
- Order Taking and Delivery: Accurately took and processed food and beverage orders using POS systems, coordinating with kitchen staff to ensure timely and correct delivery of dishes.
- Service Coordination: Collaborated closely with the Head Waiter/Waitress and other team members to ensure smooth and efficient service flow, addressing any issues or special requests promptly and professionally.
- Guest Relations: Built and maintained strong relationships with guests, providing a warm and welcoming atmosphere and handling any complaints or concerns with tact and diplomacy.
- Training and Development: Assisted in training new staff members on service standards, hotel procedures, and health and safety regulations to ensure consistency and quality of service.
- Sales and Upselling: Actively promoted and upsold menu items, including wine pairings and special promotions, to enhance the dining experience and drive revenue.
- Quality Control: Monitored and ensured the highest standards of cleanliness, hygiene, and presentation in the dining area, adhering to hotel policies and industry best practices.
- Administrative Duties: Managed reservations and seating arrangements efficiently, ensuring optimal guest flow and minimizing wait times during peak hours.
Waitress
Fullers
Hanger Lane
2022.01 - 2024.05
- Greet guests warmly and assist guests, presenting menus and daily specials with a friendly and welcoming attitude.
- Take and accurately record customer orders, making recommendations and catering to special dietary requests.
- Ensure timely and accurate delivery of food and beverages to tables.
- Address customer inquiries, concerns, and special requests promptly and professionally.
- Process payments and handle cash transactions using the POS system.
- Collaborate with kitchen and bar staff to ensure smooth coordination in delivering orders.
- Maintain a clean and organized dining area, reset tables efficiently, and assist in overall cleanliness.
- Promote menu items, upsell specials, and contribute to a positive dining experience.
- Work as part of a team during busy periods to ensure customer satisfaction.
- Assist in training new staff members on service procedures.
Cleaning Supervisor
Innovative
London
2020.03 - 2022.01
- Supervise and coordinate cleaning staff, ensuring the efficient and effective execution of cleaning duties.
- Develop and implement cleaning schedules to meet established standards and deadlines.
- Train new cleaning staff on proper cleaning procedures, safety protocols, and the use of equipment and cleaning agents.
- Conduct regular inspections to ensure compliance with cleanliness standards and address any issues promptly.
- Manage inventory and order cleaning supplies to maintain adequate stock levels
- Led a team of cleaners in performing daily cleaning tasks, including vacuuming, mopping, dusting, and waste disposal.
- Coordinated and prioritized cleaning assignments based on client requirements and deadlines.
- Monitored the quality of cleaning services provided and implemented improvements as needed.
- Communicated with clients to address specific cleaning needs and ensure satisfaction.
- Conducted performance evaluations for cleaning staff and provided constructive feedback.
- Trained new employees on procedures, cleaning agents and COVID-19 protocols.
Waitress Assistant
Macellaio RC Clerkenwell
Farrington
2018.05 - 2019.12
- Greet and seat guests, providing menus and presenting daily specials.
- Take and accurately record customer orders, offering recommendations when necessary.
- Ensure timely and accurate delivery of food and beverages to tables.
- Provide attentive and friendly service, addressing customer inquiries and concerns.
- Process payments and handle cash transactions using POS systems.
- Collaborate with kitchen staff to ensure the accurate and timely preparation of orders.
- Maintain a clean and organized dining area, resetting tables efficiently.
- Upsell menu items and promote specials to enhance the overall dining experience.
- Work as part of a team to handle busy periods and ensure customer satisfaction.
- Assist in training new staff members on service procedures.
Cleaner
THE MAY FAIR HOTEL
Green Park
2017.11 - 2018.04
- Responsible for cleaning and maintaining guest rooms, ensuring they meet the hotel's cleanliness standards.
- Perform daily cleaning tasks such as vacuuming, dusting, mopping, and sanitizing surfaces.
- Change linens, make beds, and replenish amenities in guest rooms.
- Handle and report lost and found items according to hotel policies.
- Collaborate with other cleaning staff to ensure a high level of cleanliness in common areas.
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
Cleaner
NETTOYAGE
Marsiglia
2016.01 - 2017.09
- Perform daily cleaning tasks, including sweeping, mopping, vacuuming, and dusting, to maintain a clean and sanitary environment.
- Efficiently handle the disposal of waste and ensure proper recycling practices.
- Execute specialized cleaning duties such as window cleaning, carpet shampooing, and floor polishing.
- Collaborate with team members to coordinate and complete tasks within specified timeframes.
- Responsible for inspecting and maintaining cleaning equipment to ensure optimal functionality.
- Proactively report any maintenance or repair needs to supervisors, contributing to a safe and functional workplace.
- Adhere to health and safety protocols, including the proper use of cleaning chemicals and equipment.
- Receive positive feedback from clients for consistently delivering high-quality cleaning services.
Competenze
- Leadership : Ability to lead and motivate staff
Experience in overseeing and coordinating cleaning operations - Organization : Skills in creating and maintaining cleaning schedules
Ability to manage and organize cleaning supplies and equipment - Attention to Detail : Thoroughness in inspecting cleanliness and ensuring standards are met
Detail-oriented approach to maintaining a clean and sanitary environment - Communication : Effective communication with cleaning staff, management, and clients
Clear and concise instructions for cleaning tasks
- Problem-Solving : Ability to identify and address cleaning issues promptly
Innovative solutions for improving cleaning processes - Training and Development : Experience in training new cleaning staff on procedures and safety protocols
Continuous improvement and development of the cleaning team - Safety Awareness : Knowledge of safety protocols related to cleaning chemicals and equipment
Implementation of safety measures to prevent accidents
Cronologia
Cocktail waitress
Annabel's
2025.10 - 2026.01
Head Waiter
The Roof Garden
2024.10 - 2025.10
Head Waiter
Grand Hotel Bristol
2024.05 - 2024.09
Waitress
Fullers
2022.01 - 2024.05
Cleaning Supervisor
Innovative
2020.03 - 2022.01
Waitress Assistant
Macellaio RC Clerkenwell
2018.05 - 2019.12
Cleaner
THE MAY FAIR HOTEL
2017.11 - 2018.04
Cleaner
NETTOYAGE
2016.01 - 2017.09