Summary
Overview
Work History
Education
Skills
Certifications And Learning
Language Expertise
Timeline
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Marta Chervinska

Assendelft

Summary

I'm beginning my journey into email marketing and currently learning the basics through Klaviyo Academy and HubSpot Academy. I bring over three years of experience in customer-facing roles, where I built strong communication, problem-solving, and teamwork skills. I'm now exploring how email marketing can help businesses connect with customers in more personal and meaningful ways. I'm motivated to grow in a creative, supportive team like Beerwulf and excited to keep learning every day.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Rozetka
Lviv
01.2022 - 01.2024
  • Company Overview: Online retail platform in Ukraine.
  • Assisted customers with product selection and promoted service addons
  • Processed transactions quickly and maintained accurate sales records
  • Supported in-store promotions and upselling initiatives
  • Maintained a clean and organized checkout and product display area
  • Collaborated with team members to exceed daily sales targets
  • Guided customers toward loyalty programs and personalized offers
  • Online retail platform in Ukraine.

Front Desk Receptionist

Avani Museum Quarter Amsterdam Hotel
Amsterdam
01.2021 - 01.2022
  • Company Overview: A hotel located in Amsterdam, Netherlands, providing hospitality services.
  • Worked closely with the Front Office Manager and other departments to ensure smooth front desk operations and a positive guest experience.
  • Managed check-ins, check-outs, and guest reservations accurately.
  • Handled daily cash reconciliation and front desk reporting.
  • Answered guest inquiries and complaints via phone and email, using a proactive approach to solve problems quickly.
  • Improved front desk workflow to reduce guest wait times.
  • Helped increase revenue by upselling additional services and experiences to guests.
  • A hotel located in Amsterdam, Netherlands, providing hospitality services.

Education

Bachelor's Degree - Hotel & Restaurant Bussiness

Ivan Franko National University of Lviv
01.2022

Skills

  • Customer Communication & Support
  • Email Marketing Fundamentals
  • Campaign Personalization & Segmentation
  • Problem-Solving & Conflict Resolution
  • Multichannel Communication
  • Team Collaboration & Cross-Functional Support
  • Data Accuracy & Process Improvement
  • Fast-Paced Customer-Facing Environments

Certifications And Learning

  • HubSpot Academy - Email Marketing Certification, Completed, 2025
  • Klaviyo Academy - Guides (Getting started with campaigns), In progress

Language Expertise

  • English
  • Ukrainian

Timeline

Retail Sales Associate

Rozetka
01.2022 - 01.2024

Front Desk Receptionist

Avani Museum Quarter Amsterdam Hotel
01.2021 - 01.2022

Bachelor's Degree - Hotel & Restaurant Bussiness

Ivan Franko National University of Lviv
Marta Chervinska