Marta Chervinska
Assendelft
Summary
I'm beginning my journey into email marketing and currently learning the basics through Klaviyo Academy and HubSpot Academy. I bring over three years of experience in customer-facing roles, where I built strong communication, problem-solving, and teamwork skills. I'm now exploring how email marketing can help businesses connect with customers in more personal and meaningful ways. I'm motivated to grow in a creative, supportive team like Beerwulf and excited to keep learning every day.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Rozetka
Lviv
01.2022 - 01.2024
- Company Overview: Online retail platform in Ukraine.
- Assisted customers with product selection and promoted service addons
- Processed transactions quickly and maintained accurate sales records
- Supported in-store promotions and upselling initiatives
- Maintained a clean and organized checkout and product display area
- Collaborated with team members to exceed daily sales targets
- Guided customers toward loyalty programs and personalized offers
- Online retail platform in Ukraine.
Front Desk Receptionist
Avani Museum Quarter Amsterdam Hotel
Amsterdam
01.2021 - 01.2022
- Company Overview: A hotel located in Amsterdam, Netherlands, providing hospitality services.
- Worked closely with the Front Office Manager and other departments to ensure smooth front desk operations and a positive guest experience.
- Managed check-ins, check-outs, and guest reservations accurately.
- Handled daily cash reconciliation and front desk reporting.
- Answered guest inquiries and complaints via phone and email, using a proactive approach to solve problems quickly.
- Improved front desk workflow to reduce guest wait times.
- Helped increase revenue by upselling additional services and experiences to guests.
- A hotel located in Amsterdam, Netherlands, providing hospitality services.
Education
Bachelor's Degree - Hotel & Restaurant Bussiness
Ivan Franko National University of Lviv
01.2022
Skills
- Customer Communication & Support
- Email Marketing Fundamentals
- Campaign Personalization & Segmentation
- Problem-Solving & Conflict Resolution
- Multichannel Communication
- Team Collaboration & Cross-Functional Support
- Data Accuracy & Process Improvement
- Fast-Paced Customer-Facing Environments
Certifications And Learning
- HubSpot Academy - Email Marketing Certification, Completed, 2025
- Klaviyo Academy - Guides (Getting started with campaigns), In progress
Language Expertise
- English
- Ukrainian
Timeline
Retail Sales Associate
Rozetka
01.2022 - 01.2024
Front Desk Receptionist
Avani Museum Quarter Amsterdam Hotel
01.2021 - 01.2022
Bachelor's Degree - Hotel & Restaurant Bussiness
Ivan Franko National University of Lviv
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