Marlon Sanchez
Montreal
Summary
I am an Account Manager with a passion for marketing and technology. I am a creative thinker with a strong track record of success in identifying and closing new business opportunities. I am also an excellent communicator and team player.
I have a ability to develop and maintain relationships with clients, and I am always looking for ways to exceed their expectations. I am proficient in Salesforce and Google Suite, and I am always eager to learn new technologies.
I am a graduate of Sergio Arboleda University, where I studied Marketing and International Business, i also completed the Young Executive Training Program at Prime Business School, i am confident that I can use my skills and experience to help you achieve your business goals. I am a highly motivated and results-oriented Account Manager who is always looking for new challenges. I am also a team player who is always willing to go the extra mile.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager
Xertica
Bogotá
07.2023 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and implemented strategies to increase client retention.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Operations Specialist
Xertica
Bogotá
02.2021 - 06.2023
- Maintained data cleanliness by deduping leads, contacts and accounts
- Coached staff on strategies to enhance performance and improve customer relations
- Mentored newly hired staff in upselling techniques to improve sales
- Reports and Dashboards in Salesforce
- Creation of quotes
- Creation of opportunities in Salesforce
- Sdrs team leader
- Refined customer segmentation, assisted with territory management and created a plan to reduce churn and improve upsell processes
- Delegated work to staff, setting priorities and goals
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
Academy Business Development
Xertica
Bogotá
07.2020 - 01.2021
- Researched possible business leads and communicated to the supervisor
- Followed up with prospects through telephone calls and emails
- Reports and Dashboards in Salesforce
- Pipeline tracking
- Support and follow-up of Marketing activities
- Data analysis
- Listening to customers needs to identify and recommend best services.
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Administrative Assistant
Importaciones Power SAS
Bogotá
06.2019 - 12.2019
- Coordinated support to facilitate general office operations
- Programming of publications in social networks
- Creation of template and images of products offered
- Interaction with the public, through social networks
- Brand growth in social networks
- Data analysis and decision making
- Drove facility growth and increased resident morale by planning special activities.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Diploma of Business Administration: E-Commerce and Online Business Management - Business Administration And Management
Trebas Institute
Montreal, Canadá10.2024
Bachelor of Business Administration: Marketing And International Business - Marketing
Sergio Arboleda University
Bogotá D.C, Colombia09.2021
Skills
- Computer skills: ability to handle Salesforce and Google Workspace
- Project management skills: ability to manage multiple projects at once and meet established deadlines
- Customer relationship management (CRM)
- Sales forecasting
- Data visualization
- Effective communication
- Teamwork
- Adaptability
- Time management
- Attention to detail
- Problem-solving
- Creativity
- Accounts Payable and Accounts Receivable
- Strategic Planning
- Strong Lead Development Skills
Certification
- Google Workspace Sales Credential, 2021
- Google Workspace: Deployment Services Specialist, 2021
- Young Executive Training Program, 2020
- Innovation & Design thinking, 2018
Languages
Spanish
Native language
English
Advanced
C1
French
Intermediate
B1
Timeline
Account Manager
Xertica
07.2023 - Current
Sales Operations Specialist
Xertica
02.2021 - 06.2023
Academy Business Development
Xertica
07.2020 - 01.2021
Administrative Assistant
Importaciones Power SAS
06.2019 - 12.2019
Diploma of Business Administration: E-Commerce and Online Business Management - Business Administration And Management
Trebas Institute
Bachelor of Business Administration: Marketing And International Business - Marketing
Sergio Arboleda University
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