Marlinde Ammerieke Bos
Coevorden
Summary
I am an highly motivated and socially-oriented manager prioritizing hospitality and personal growth. Flourished as a manager in a dynamic organization, driven by a strong work ethic, desire for development, and accumulated experience. Achieved numerous successes by leveraging organizational and interpersonal skills. Seeking a challenging position after nearly five years of navigating through reorganization to fully utilize and further develop abilities.
Overview
31
31
years of professional experience
Work History
Teammanager Service Stations
NS Reizigers
01.2016 - 11.2024
- Defined clear targets and objectives and communicated to other team members.
- Led employee relations through effective communication, coaching, training, and development.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coordinated with other department heads to ensure alignment of team goals with overall company strategy.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Employee Safety & Service National Team
NS Reizigers
04.2010 - 01.2016
- Passionate about learning and committed to continual improvement. I did a working/learning experience from September 2014 till January 2016 as service organizer and shore coordinator at one of the largest stations in The Netherlands (Utrecht).
- Extraordinary investigating officer with use of violence when needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Floormanager/Hostess Manager
Hommerson Casino’s
12.2004 - 04.2010
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw supply restocking, area cleaning, and product organization.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Performed opening and closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
- Managed team of 4 employees to maintain smooth-running operations of shop floor.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw daily operations to ensure compliance with company standards and regulatory requirements.
- Streamlined inventory management, reducing waste and improving availability of key products.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Maintained clean and organized floor area, improving shopping experience for customers.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Managed guest complaints with professionalism and empathy, often turning negative experiences into positive outcomes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Employee/hostess Horeca
CenterParcs ‘De Huttenheugte’
03.2001 - 12.2004
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Delivered pick-up and curbside orders to guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Advised customers about special offerings and menu items to help drive sales.
- Took initial drink orders and relayed information to wait or bar staff.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Employee Hostess Horeca
Several Employers
04.1994 - 03.2001
- Several different employers as side jobs, for example ‘De Bonte Wever' at Slagharen’, 'Beijk Catering' at Groningen and Kasteel Coevorden (Castle restaurant)
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Delivered pick-up and curbside orders to guests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Advised customers about special offerings and menu items to help drive sales.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took initial drink orders and relayed information to wait or bar staff.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Certificate - Course Teammanager Railroad Compagny
NS Leercentrum
Amersfoort, The Netherlands10.2024
No Degree - Safety And Service Certificats
NS Leercentrum
Amersfoort, The Netherlands01-2016
Middle management 1 - HBO- niveau
ISBW
05-2008
Restaurant gastheer/gastvrouw -
Gilde opleidingen
01.2004
No Degree - Physical Therapy And Management, Economics And Law
Hanzehogeschool
Groningen, The Netherlands01.2001
MBO - Social Pedagogical Work With Sports And Recreation
Deltion College
Zwolle, The Netherlands01.1998
High School Diploma -
RSG
Coevorden, The Netherlands01.1995
Skills
- Effective Communication
- Employee Coaching and Mentoring
- Decision-Making
- Administration and Reporting
- Hiring and Training
- Employee Scheduling
- Emergency Response
- Reliability
- Organizational Skills
- Active Listening
References
Available upon request.
Activities
- 06/01/20, 07/31/23, Member Dorpenplatform WIJ Deventer (village platform)
- 01/01/17, 12/31/23, Committee member Kermis Averlo/Frieswijk, Member/writer Revue Averlo/Frieswijk
- 01/01/16, 12/31/23, Board member Plaatselijk Belang Averlo/Frieswijk (local politics)
Languages
Dutch
Native language
German
Elementary
A2
English
Intermediate
B1
Timeline
Teammanager Service Stations
NS Reizigers
01.2016 - 11.2024
Employee Safety & Service National Team
NS Reizigers
04.2010 - 01.2016
Floormanager/Hostess Manager
Hommerson Casino’s
12.2004 - 04.2010
Employee/hostess Horeca
CenterParcs ‘De Huttenheugte’
03.2001 - 12.2004
Employee Hostess Horeca
Several Employers
04.1994 - 03.2001
Restaurant gastheer/gastvrouw -
Gilde opleidingen
Certificate - Course Teammanager Railroad Compagny
NS Leercentrum
No Degree - Safety And Service Certificats
NS Leercentrum
Middle management 1 - HBO- niveau
ISBW
No Degree - Physical Therapy And Management, Economics And Law
Hanzehogeschool
MBO - Social Pedagogical Work With Sports And Recreation
Deltion College
High School Diploma -
RSG
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