Marlene Buzila

• Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
• Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
• Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
• Increased sales of premium skincare products with targeted recommendations.
• Met sales goals, supporting organizational health through consistent and reliable service.
• Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
• Developed comprehensive knowledge of various beauty brands' offerings, enabling accurate suggestions based on specific requirements or preferences.
• Maintained up-to-date knowledge of beauty industry trends, ensuring advice remained relevant and sought after.
• Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
• Developed in-depth product knowledge and kept up to date with the latest trends in beauty to avail resources and apply best practices.
• Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
• Processed payments, entering sales in register for prompt customer service.
• Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.

• Boosted brand engagement by creating compelling social media posts and campaigns.
• Applied current editing and photography tools to tell great stories.
• Strengthened content through proofreading and editing.
• Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
• Spearheaded rebranding initiative, creating content that clearly communicated brand's evolved identity and values.
• Engaged in video content creation by being the initial face of the then newly-released YouTube channel

• Fostered a positive and productive work environment by actively participating in team-building exercises and offering support to colleagues when needed.
• Improved brand consistency across multiple platforms by implementing clear guidelines and standards for visual elements.
• Conducted market research to understand trends and customer preferences.
• Assisted in creating visually engaging event materials such as posters, banners, and invitations that attracted attendees from diverse backgrounds.
• Coordinated project management efforts to showcase new properties on the Satopia website, ensuring timely and accurate updates.
• Crafted compelling proposals from briefs, tailored to highlight approved properties and unique experiences.
• Conducted responsive travel research to support detailed itinerary planning and client preparation.
• Created structured client proposals based on approved properties and curated experiences.
• Researched a broad range of services and experiences, including transportation, hospitality, and entertainment options.
• Developed guest-facing itinerary copy and structure to enhance client engagement and clarity.
• Produced, managed, and executed social media content across various digital platforms to drive engagement and brand visibility.
• Monitored and analyzed social media metrics, optimizing content for improved reach and audience interaction.
• Collaborated with team members to align social media strategies with broader business objectives.
• Managed website maintenance and content updates on WordPress, ensuring an engaging and up-to-date digital presence.

Showroom Intern during Paris Fashion Week; March 2nd to March 8th 2023.

• Contributed to a positive company image by maintaining a professional demeanor in all interactions with clients, vendors, and team members.
• Supported the maintenance and organization of the showroom to ensure a polished presentation for clients.
• Assisted in dressing models for client appointments, ensuring garments were presented professionally and accurately.
• Provided support to consultants and clients during appointments, handling various tasks to facilitate a seamless experience.
• Managed continuous organization and upkeep of merchandise, maintaining showroom standards throughout the event.

Participated in The Garage Innovation Studio, a hybrid professional experience and academic minor, involving three distinct projects for diverse clients with real-world challenges.

Completed three unique projects in collaborative team settings, each focused on addressing specific client goals:

Fort Rammekens x Staatbosbeheer : Developed strategies for customer retention and attraction.
Boer en Zorg x Landgoed Rijckholt : Conducted a feasibility study for Landgoed Rijckholt, exploring the implementation of locally sourced fruits and vegetables in meal planning.
Groene Strand : Created initiatives to enhance volunteer retention and engagement.

Applied and enhanced a range of skills across all projects, including:

• Time management and organizational skills
• Report writing and applied research
• Critical thinking and crisis management for unforeseen situations
• Field research and effective communication skills
• Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
• Researched and analyzed data to support project-related decisions.
• Provided assistance with preparation of project-related reports, manuscripts and presentations
• Contributed to successful project outcomes by providing comprehensive administrative support to the team.

• Completed a second-year apprenticeship and internship project independently with guidance from Niek Peters at muZEEum as part of studies at HZ University of Applied Sciences.
• Developed The Footprints of Infatuate, a concept aimed at preserving the memory of WWII in the context of Vlissingen and the surrounding region.
• Conducted in-depth history research, created a comprehensive report on findings, and explored material placement and sustainability for the final concept.
• Coordinated the creation of a 3D virtual model in collaboration with a 3D designer, based on the developed concept.
• Collaborated with Chemistry students to validate concepts and research materials, ensuring feasibility and accuracy.
• Delivered a final pitch presentation to museum management, showcasing research, concept, and potential impact.
• Applied problem-solving skills to resolve unexpected challenges that arose during ongoing projects swiftly and efficiently.
• Produced professional reports, documents and presentations for project needs.