Mark Teeken
Delivery Lead, Product Owner & Entrepreneur
Alkmaar
Summary
Product Owner, Delivery Lead, & Entrepreneur characterized by a 'getting things done' attitude and hands-on experience in Data Analytics, Cloud Data Warehouse, Enterprise Application Integration (EAI), Software Development, ERP, and business-critical application implementations. Additionally, a seasoned IT professional with a T-shaped profile that blends delivery experience with in-depth knowledge of software development and data management. Has worked across primary industries including critical infrastructure, healthcare, energy, transportation, and the communication industry.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
13
13
Certificates
5
5
Languages
Work History
Product Owner - AI Lead Qualification & Sales Funnel Insights
esymfony
Netherlands
07.2023 - Current
- Duration: 5 months
- Client: Global Canvas Lodging Manufacturer
- Led the integration of advanced AI to transform their sales department's lead processing
- Created an AI system that minimized manual effort and identified new opportunities by analyzing complex historical data relationships.
- Deployed technologies like Snowpark ML, Snowflake, Pandas, XGBoost, Tensorflow and Llama 2/OpenAI
- Functioned as developer and Product Owner, developing a robust, scalable, and version-controlled solution that delivered actionable insights for effective lead scoring
- Responsibilities included managing the product backlog, aligning with project goals, and steering through innovation challenges.
- Collaboration was key, as I worked closely with tech suppliers (Snowflake, Rivery, Fivetran, Skyvia) and client's sales director, ensuring our AI solution met their vision for improved lead management
- Productized our outputs, ensured scalability, compliance with tech standards, and adaptability for future uses, integrating DevOps and CI/CD pipelines for ongoing enhancements
- This role was a fusion of technical skill, strategic planning, and collaborative leadership, significantly enhancing lead generation and conversion processes
Project Manager CMS Migration & Rebuild – Online Portal
Avanade
Netherlands
02.2023 - 06.2023
- Duration: 5 months
- Client: High tech company in semiconductor-industry
- Guided Product Owner in delivery aspects, team setup, sprint planning, stakeholder engagement, financial control, and status reporting to enhance market/end-user value
- Led migration and rebuild of major website/CMS, transitioning it to a cloud-based platform
- Focus on establishing robust governance structures and change control procedures to streamline the implementation process
- Formed and guided high-performing teams, ensuring they were aligned with project objectives.
- Responsibilities involved adoption of an Application Lifecycle Management tool, enhancing our approach to version control and release management to ensure maintaining a high standard of quality and efficiency throughout the project lifecycle
- Developed a comprehensive test plan, which was crucial in identifying and addressing potential issues early on.
- Day-to-day management included meticulous planning and regular progress tracking, using tools like burndown charts for transparent and effective communication with stakeholders
Delivery Lead - Business Process Outsourcing
Avanade
Netherlands
10.2021 - 12.2022
- Duration: 1 year 3 months
- Client: Global Trailer Service provider
- Tasked with overseeing the implementation of Microsoft D365 F&O, focusing on transitioning to an outsourced invoice handling process
- Guided Product Owner in delivery aspects, team setup, sprint planning, stakeholder engagement, financial control, and status reporting to enhance market/end-user value.
- Structured the program to meet high quality standards. This included establishing robust project and support organization governance, implementing effective change control procedures, and setting up Application Lifecycle & Release Management processes
- Played a driving role in assembling and guiding high-performing teams, ensuring their alignment with project goals and efficiency in execution.
- Managed the critical final phase of D365 production deployment as the Go-Live runbook lead. This role was pivotal in ensuring a seamless transition for the client's service organization and the BPO teams.
- The successful deployment was a significant achievement in the client's digital transformation journey.
Delivery Lead - New Modern Workplace
Avanade
Belgium
05.2021 - 09.2021
- Duration: 5 months
- Client: Crelan
- Guided Crelan's Product Owner in delivery aspects, team setup, sprint planning, stakeholder engagement, financial control, and status reporting to enhance market/end-user value
- Led the New Modern Workplace project, guided the Avanade team
- Project was a significant step in Crelan's digital transformation, transitioning from a Citrix-only endpoint infrastructure to a mixed environment
- Key tasks included migrating Exchange to the cloud, implementing mobile device management, and shifting from Skype and SharePoint to Microsoft Teams and OneDrive as part of the M365 deployment
- Achieved the goal of upgrading thin clients to new laptops for users at headquarters, home users, and agents, enabling full utilization of Microsoft 365, which included Device Lifecycle Management, E5 security, and Microsoft Cloud O365 integration
- Responsibilities were multifaceted and included: Planning: Developed a detailed project plan that outlined each phase of the implementation, ensuring all milestones were met within the stipulated timelines. Governance: Established a governance framework to guide project execution, ensuring compliance with both Avanade and Crelan standards and policies. Team Management and Setup: Built and led a high-performing team, aligning their skills and roles with project needs to ensure efficient and effective delivery. Stakeholder Management: Engaged with key stakeholders across Crelan to understand their needs, manage expectations, and ensure alignment with the project objectives
Delivery Lead – Unified Endpoint Management
Avanade
Belgium
12.2020 - 04.2021
- Duration: 5 months
- Client: Belgium National Bank (NBB)
- Redefined project structure and implemented a DevOps approach to mobile device and application management
- Deployed Microsoft Intune and Azure DevOps technologies, focusing on client expectation management, team management, and change management
- Identified and recruited the right subject matter experts (SMEs) to address specific technical challenges, especially under the constraints of the COVID pandemic which necessitated the entire project to be executed remotely
- The high-security environment of the bank added an additional layer of complexity to the project
- Guided Product Owner in delivery aspects, team setup, sprint planning, stakeholder engagement, financial control, and status reporting to enhance market/end-user value
- Responsibilities extended to coaching the team and the client, in the Agile way of working
- This encompassed the implementation and setup of Application Lifecycle Management tooling to support work item management, version control, and backlog (requirements) management
- The project not only demanded technical expertise but also adaptability and innovative problem-solving in a remote and highly secure setting
Delivery Lead - Donor Insights & Analysis
Avanade
Netherlands
10.2019 - 12.2020
- Duration: 1 year 3 months
- Client: UNICEF Netherlands
- Led the successful implementation of an integrated Microsoft D365 solution, a key part of the 'UNICEF in a Box' program, which encompassed Microsoft CE, F&O, Customer Insights, and Data Platform, targeting a transformation in fundraising effectiveness,supporter engagement and setting a new standard in the NGO community
- Scope included Core CE, Marketing & Campaign Management, Fundraising, Volunteer Management, Donation Management, and Service, along with D365 F&O functionalities like Core Finance, Cash and Bank Management, Project Management and Accounting, and Donor Transaction Processing
- Guided Product Owner in delivery aspects, team setup, sprint planning, stakeholder engagement, financial control, and status reporting to enhance market/end-user value.
- Project's success was highlighted by a visit from the Avanade CEO, who met with the client and observed our project execution, setting a benchmark for future projects
Delivery Lead - ERP Data Integration
Avanade
Belgium
12.2018 - 09.2019
- Duration: 10 months
- Client: Willemen (Belgium Construction Company)
- Tasked with both Pre-Sales and Delivery Lead for Willemen, a prominent Belgian construction company, and successfully led both the pre-sales phase and the delivery of a complex D365 and iTWO integration project
- Developed a unique commercial strategy, incorporating a pain-gain model that was instrumental in reaching an agreement with the client
- Transitioned into managing the project's delivery, ensuring that the integration was executed as planned and within the agreed budget
- Guided Product Owner in delivery aspects, team setup, sprint planning, stakeholder engagement, financial control, and status reporting to enhance market/end-user value
- Successfully navigated the technical challenges of the project, particularly in integrating the latest MS Azure technologies
- The project's success was marked by its completion within the set timelines and budget constraints.
- Responsibilities included pre-sales, crafting commercial setup, managing client expectations, establishing effective governance, providing agile leadership, and managing the team
- This project not only demonstrated technical proficiency but also highlighted the importance of agile collaboration and strategic planning in delivering complex integration solutions in the construction industry
Transition Manager - Gas Transport Management
Avanade
Netherlands
03.2017 - 07.2018
- Duration: 1 year 5 months
- Client: Gasunie
- Responsibilities included establishing a new support organization capable of providing 24/7 support for the newly built SCADA process control system
- Over a period of 1.5 years, setup three key departments: infrastructure support, application support, and business information management.
- The successful setup of the teams resulted in a seamless transition to the new operational setup
- Guided Product Owner in setting up an agile (kanban) way of working and helped with team setup and iterations planning
- This comprehensive process involved recruiting and training new personnel, implementing agile methodologies for efficient workflow, and either updating or establishing new supplier contracts
- Ensured alignment between the support departments of key software supplier and internal support teams
- Collaborated with key stakeholders, particularly the client's top executives, and facilitated effective communication across the organization.
- Responsibilities included interim line management, mobilizing support teams, hiring new team members, overseeing finance and control, managing stakeholders, handling key supplier relationships, and providing escalation support.
Project Manager Application Development – Supervisory control & data acquisition
Avanade
Netherlands
03.2015 - 07.2017
- Duration: 2 years 5 months
- Client: Gasunie
- Integral member of the program core team responsible for implementing a new Gas transport monitoring & control system for Gasunie
- Responsibilities included leading three out of six teams tasked with developing the application layer on a standard SCADA platform. Development of functionalities was crucial for managing and monitoring gas transport across the Netherlands
- Each team, including the deployment & release team and others like ACDAQ (Alarming and Control & Data Acquisition), OTS (Operational Transport Services), and ESB (Enterprise Service Bus), consisted of approximately 10-15 technical and functional consultants and Gasunie employees
Project Manager - ERP implementation
Avanade
Netherlands
04.2014 - 03.2015
- Duration: 1 year
- Client: Sint Antonius Ziekenhuis
- Led the successful deployment of Microsoft Dynamics AX to enhance the Hospital's financial, procurement, and logistics processes ultimately to provide better services to patients
- Focused on keeping customizations to a minimum, but still meet the requirements of the hospital
- Guided Product Owner in delivery aspects, team setup, sprint planning, stakeholder engagement, financial control, and status reporting to enhance market/end-user value
- Responsibilities included managing key stakeholders, overseeing the team, handling supplier relationships (including hiring temporary personnel), and managing/trace requirements
Project Manager - ERP implementation
Avanade
Netherlands
04.2013 - 04.2014
- Duration: 1 year 1 month
- Client: Tergooi mc (Ziekenhuizen)
- Led the successful deployment of Microsoft Dynamics AX to enhance the Hospital's financial, procurement, and logistics processes ultimately to provide better services to patients
- Focused on keeping customizations to a minimum, but still meet the requirements of the hospital
- Responsibilities included managing key stakeholders, collaborating with Product Owner, day-to-day management of team, handling supplier relationships (including hiring temporary personnel), and managing/trace requirements
Project Manager - ESB Data Center Migration
Avanade
Netherlands
03.2012 - 03.2013
- Duration: 1 year 1 month
- Client: Gasunie
- Led the Enterprise Service Bus (ESB) team of the datacenter migration project to migrate 70+ applications/systems to the new data center with minimal downtime due to the critical nature of the applications involved
- The ESB team played a crucial role in defining the migration strategy, proposing the transition of all applications in multiple batches to manage the large interdependencies effectively. This approach positioned the ESB team as the technical conscience of the project, guiding key decisions and strategies.
- Responsibilities included mobilizing and managing the delivery/build teams, overseeing finance and control, managing key stakeholders, providing escalation support, and offering strategic consulting for the data center migration
Project Manager Application Development - BiB Web portal
Avanade
Netherlands
08.2010 - 03.2012
- Duration: 1 year 8 months
- Client: Gasunie
- Led the BiB Portal development team for Application Development of the 'Balans in Balanceren' (BiB) Gasport Web Portal. The development of Gasport was pivotal in a large-scale program aimed at informing and enabling commercial parties to balance gas pressure within the infrastructure through a market exchange
- The successful outcome of this project was a user-friendly and efficient web portal that fully met the requirements of the BiB program
- Responsibilities included mobilizing and managing on- and offshore delivery/build teams, overseeing finance and control, managing key stakeholders, providing escalation support, and conducting status reporting
Senior Procurement Consultant
Esize - Now Proactis
Netherlands
01.2007 - 07.2010
- Duration: 3 years
- Tasked with implementing sourcing, contract management, and procurement solutions at large Dutch enterprises
- Contributed in expanding the customer base, and managing key accounts. Notably, I led the implementation of procurement solutions for prominent clients such as "De Belastingdienst" and Hotel chain "Radisson Blue"
Interim IT Manager
Essent / Spaarwatt
Netherlands
11.2005 - 04.2007
- Duration: 1 year 6 months
- In an interim IT Management role, I supported the gradual scale-down of Essent's loyalty program "Spaarwatt", ensuring that customers could satisfactorily convert their loyalty points credits in a manner that upheld customer satisfaction and loyalty to Essent
- Introduced innovative processes and technologies to enhance the loyalty program's web shop database. This involved analyzing data on customer behaviors and preferences, as well as customer groups and point credits. This analysis was crucial in shaping the strategy for the scale-down process.
- Improved efficiency of daily operations without impacting service quality while working with a reduced number of employees
Senior Procurement Consultant
Ariba – now SAP Ariba
Netherlands
01.2001 - 09.2005
- Duration: 4 years 9 months
- Member of the Ariba's global professional services team during a pivotal time in the internet industry's growth
- Despite a significant workforce reduction at Ariba, I was retained to contribute my expertise to the professional services team, assisting major clients in enhancing their spend management processes.
- Worked with clients across Europe, including Nederlandse Spoorwegen (Netherlands), Nokia (Finland), Telefonica (Spain), Somerfield (UK), Pierre et Vacances (France), Airbus (France), Enel (Italy), and Sanofi (Germany)
- Over periods of approximately 6 to 8 months, supported customers in implementing and rolling out their procurement solutions, focusing on sourcing, procurement, contracting, and invoicing processes.
- Responsibilities included design and development of customizations, requirements gathering, hosting workshops, and pre-sales activities
SAP Consultant (ABAP and SAP Business Information Warehouse)
EDS – now Hewlett Packard Enterprise
Netherlands
01.1998 - 01.2000
- Duration: 2 years
- As a SAP technical consultant (ABAP and Business Information Warehouse) at EDS, built customizations in SAP implementations for various clients, addressing their unique business needs and challenges
- Contributed in fixing bugs related to the millennium (year 2000) problem in SAP systems.
- Enabled clients to leverage SAP BIW for insightful data analytics
Education
Master of Arts - MA - Economics
University of Amsterdam
Amsterdam, NH 09.1990 - 06.1997
Skills
Recruiting and training
Certification
Professional Scrum Master I (PSM I) - Scrum.org
Timeline
Product Owner - AI Lead Qualification & Sales Funnel Insights
esymfony
07.2023 - Current
Project Manager CMS Migration & Rebuild – Online Portal
Avanade
02.2023 - 06.2023
Delivery Lead - Business Process Outsourcing
Avanade
10.2021 - 12.2022
Delivery Lead - New Modern Workplace
Avanade
05.2021 - 09.2021
Delivery Lead – Unified Endpoint Management
Avanade
12.2020 - 04.2021
Delivery Lead - Donor Insights & Analysis
Avanade
10.2019 - 12.2020
Delivery Lead - ERP Data Integration
Avanade
12.2018 - 09.2019
Transition Manager - Gas Transport Management
Avanade
03.2017 - 07.2018
Project Manager Application Development – Supervisory control & data acquisition
Avanade
03.2015 - 07.2017
Project Manager - ERP implementation
Avanade
04.2014 - 03.2015
Project Manager - ERP implementation
Avanade
04.2013 - 04.2014
Project Manager - ESB Data Center Migration
Avanade
03.2012 - 03.2013
Project Manager Application Development - BiB Web portal
Avanade
08.2010 - 03.2012
Senior Procurement Consultant
Esize - Now Proactis
01.2007 - 07.2010
Interim IT Manager
Essent / Spaarwatt
11.2005 - 04.2007
Senior Procurement Consultant
Ariba – now SAP Ariba
01.2001 - 09.2005
SAP Consultant (ABAP and SAP Business Information Warehouse)
EDS – now Hewlett Packard Enterprise
01.1998 - 01.2000
Master of Arts - MA - Economics
University of Amsterdam
09.1990 - 06.1997
Honors Awards
Delivery Hall of Fame Award for delivery excellence at "Stichting Nederlands Comité Unicef" - Avanade (01/2021)
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