Mark Stride
Grand Falls-Windsor
Summary
Versatile leader with a proven track record at Coastal Interiors Flooring, adept in project management and customer relations. Elevated client satisfaction and repeat business through innovative solutions and effective team management. Skilled in project estimating and relationship building, consistently achieving company goals with a focus on efficiency and service excellence.
Overview
31
31
years of professional experience
Work History
Owner
Coastal Interiors Flooring
07.2009 - 05.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Coordinated the efficient pickup and delivery of freight, ensuring timely transportation and client satisfaction.
- Installed materials with precision to ensure durability and adherence to project specifications.
- Estimated and measured residential and large commercial projects to ensure accurate project planning and execution.
Lumber Yard Worker
Valley Building Suplies
05.1993 - 06.1998
- Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.
- Assisted customers with loading lumber and other various building materials.
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
- Loaded lumber and building materials into storage facilities.
- Prepared materials for safe movement and shipment and used banding machine, clincher, stretch film, and crating.
- Enhanced lumber yard efficiency by organizing and maintaining inventory.
- Collaborated with team members to complete orders accurately and on time.
- Interacted directly with customers, suppliers and co-workers and displayed professional communication skills.
- Managed incoming shipments of lumber, verifying accuracy and quality before adding to inventory.
- Delivered building supplies efficiently, ensuring timely distribution to meet construction deadlines.
General Manager
541670 BCLTD
01.2002 - 06.2009
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Procured and managed inventory of goods to ensure consistent supply and meet operational demands.
- Ensured timely delivery of products to meet customer demands.
- Coordinated freight pickups from wholesalers to ensure timely and efficient delivery.
- Managed and directed large-scale commercial flooring projects, ensuring timely completion and adherence to quality standards.
- Managed daily operations of the paint store to ensure efficient service and optimal inventory management.
- Led sales initiatives for furniture products, enhancing customer satisfaction and driving revenue growth.
- Oversaw daily operations and ensured the seamless maintenance of apartment building facilities.
- Recruited and supervised staff to ensure efficient operations.
Flooring Installer
Carpet One Decorating Solutions
08.1998 - 01.2002
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Enhanced customer satisfaction by providing professional and timely flooring installation services.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
- Collaborated with team members to efficiently complete large-scale commercial flooring installations.
- Demonstrated versatility in handling a variety of projects such as residential homes, office buildings, retail stores – delivering consistent quality across all settings.
- Assisted clients in selecting the most suitable flooring options for their needs, budgets, and preferences.
- Delivered flooring materials to job sites, ensuring timely and accurate distribution for seamless project execution.
Education
Red Seal Floor Covering Installer - Flooring Installation
Kwantlen Polytechnic University
Surrey, BC04.2000
High School Diploma -
Max Cameron High School
Powell River, BC06.1995
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Client service
- Project estimating
- Staff management
- Staff hiring
- Sales leadership
- Employee development
Languages
English
Full Professional
Timeline
Owner
Coastal Interiors Flooring
07.2009 - 05.2024
General Manager
541670 BCLTD
01.2002 - 06.2009
Flooring Installer
Carpet One Decorating Solutions
08.1998 - 01.2002
Lumber Yard Worker
Valley Building Suplies
05.1993 - 06.1998
Red Seal Floor Covering Installer - Flooring Installation
Kwantlen Polytechnic University
High School Diploma -
Max Cameron High School
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