Mark Kroes
Abbenbroek
Summary
A passionate, enthusiastic and experienced Digital Operations and Cybersecurity leader. Is energetic and social. A proactive leader with knowledge of Digital Technology and Cybersecurity. An innovative and resourceful results-orientated professional with proven ability to improve and deliver.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work history
Senior Director Infrastructure and Operations
Kidde
2024.10 - 2026.03
- Managed Digital program of acquisition and IT carve-out for Kidde.
- Supported global IT infrastructure build-out and operations teams for digital services.
- Contributed to building global IT services and operational implementation across teams.
- Facilitated strategic delivery of objectives within set timelines and budget constraints.
- Helped deliver fit-for-purpose digital services across Kidde worldwide.
- Aided in providing global network compute and end-user services with high availability.
- Operated IT functions at low costs.
- Participated in multinational infrastructure and operations mergers and acquisitions.
Associate Director Application Operations and Modernization
Carrier
2021.12 - 2024.10
- Responsible for application management services across all 3000 applications.
- Supported adherence to AMS contracts and standards.
- Facilitated teamwork within carrier AMS and supplier management teams.
- Promoted customer satisfaction through effective service delivery.
- Contributed to application resiliency for key systems.
- Adopted Scrum and Kanban methodologies in AMS support.
- Aided in reducing ticket volume across applications.
- Helped modernise and rationalise application suite.
- Assisted in lowering AMS costs.
- Engaged in multinational application management and enhancement.
Associate Director Global Security Programs and Regional Cybersecurity and Infrastructure Lead
Carrier Cybersecurity
2019.11 - 2021.11
- Responsible for building and managing global security programs team.
- Supported six regional information security officers in managing cybersecurity relations across global regions.
- Helped in covering regional governance, compliance, and incident response activities.
- Facilitated communication of team goals and responsibilities with other cybersecurity units.
- Contributed to managing escalations within shared services in EMEA.
- Organised periodic town halls and meetings for EMEA leadership and shared services.
Senior Manager IT Governance & Compliance
UTC Climate, Controls & Security, Global Security Products
2017.11 - 2019.11
- Repsonsible for delivering security architecture updates and project leadership.
- Supported management of team goals and responsibilities for security compliance.
- Helped govern security processes for fire and security product businesses.
- Contributed to implementation of compliance improvements.
- Provided assistance during internal audits for pre-audit support.
- Facilitated approval process for climate controls and security cloud initiatives.
- Aided in defining PCI DSS solutions for businesses processing credit card payments.
- Coordinated compliance with multinational IT policies, including SOX, SAS70, and PCI DSS.
- Supported project to consolidate carrier-managed application services to a single vendor for over 900 applications globally, ensuring smooth project negotiations and implementation.
Americas compliance project manager
UTC BIS Americas
2014.10 - 2017.06
Global compliance project manager
UTC Fire and Security
2011.04 - 2014.10
Project manager / consultant
Cardano
2011.02 - 2011.05
IT Governance service manager / Project manager
Equens
2008.07 - 2011.01
Implementation Coordinator (IC) / Program manager
Robeco
2006.10 - 2008.07
Technical Application Manager
ABN AMRO
2005.06 - 2006.08
Project employee
ING OPS&IT, Rotterdam
2004.01 - 2005.05
Technical Application Manager
ING (Barings), Amsterdam
2001.11 - 2003.12
Education
Technical physics
Hogeschool Rotterdam
1997.01 - 2001.01
HAVO - undefined
Lindenholt College
NijmegenSkills
- Globalization strategies
- Digital marketing mastery
- Strategic planning software
- Crisis resolution
- Performance metrics analysis
- Customer relationship management software
- Multi-Department coordination
- International business relations
- Executive decision-making
- Performance measurement
- Workforce empowerment
- Performance Management
- Regulatory compliance
- IT infrastructure
- Corporate finance
Languages
English
Fluent
German
Intermediate
French
Intermediate
Dutch
Native
Timeline
Senior Director Infrastructure and Operations
Kidde
2024.10 - 2026.03
Associate Director Application Operations and Modernization
Carrier
2021.12 - 2024.10
Associate Director Global Security Programs and Regional Cybersecurity and Infrastructure Lead
Carrier Cybersecurity
2019.11 - 2021.11
Senior Manager IT Governance & Compliance
UTC Climate, Controls & Security, Global Security Products
2017.11 - 2019.11
Americas compliance project manager
UTC BIS Americas
2014.10 - 2017.06
Global compliance project manager
UTC Fire and Security
2011.04 - 2014.10
Project manager / consultant
Cardano
2011.02 - 2011.05
IT Governance service manager / Project manager
Equens
2008.07 - 2011.01
Implementation Coordinator (IC) / Program manager
Robeco
2006.10 - 2008.07
Technical Application Manager
ABN AMRO
2005.06 - 2006.08
Project employee
ING OPS&IT, Rotterdam
2004.01 - 2005.05
Technical Application Manager
ING (Barings), Amsterdam
2001.11 - 2003.12
Technical physics
Hogeschool Rotterdam
1997.01 - 2001.01
HAVO - undefined
Lindenholt College