Summary
Overview
Work history
Education
Skills
Timeline
Generic

Mark Brandist

Tamworth,Staffordshire

Summary

Customer-focused Dispatcher committed to maintaining high-quality care through focused, punctual service coordination. Documents required information with meticulous accuracy for reliable records. Calm and reassuring under pressure to provide productive patient support. Dependable individual offers clean driving history and commitment to safety. Follows traffic laws and manages competing priorities with keen time management and attention to detail. Enthusiastic, providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner. I am dedicated to any role given and can motivate others. I can also plan my day logistical way Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Experienced Dispatcher/Courier with over 18 years in the parcel industry. Excellent reputation for resolving problems and improving customer satisfaction. I also am enthusiastic in creating a good work environment for myself and team workers.

Overview

17
17
years of professional experience
5
5
years of post-secondary education

Work history

Dispatcher/Advanced Courier

FedEx Express
Birmingham, West Midlands
05.2007 - Current
  • Kept accurate files and documentation in line with company-established standards and regulatory requirements.
  • Advised crew and field units regarding traffic and weather conditions to minimise delays.
  • Employed calm demeanour and utilised active listening and critical thinking to assist distressed callers.
  • Kept in touch with field crew to verify resolution of incident.
  • Answered queries relating to products and deliveries.
  • Notified customers regarding availability, status and shipment date.
  • Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
  • Developed sense of most efficient routes to take for deliveries to avoid high traffic and construction areas.
  • Responded to and resolved delivery-related complaints and concerns.
  • Communicated with all partners, including dispatchers, upper management and colleagues.
  • Alerted customers about delays to pickup or delivery to foster satisfaction.
  • Alerted customers about delays to pickup or delivery tsatisfaction.
  • Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
  • Worked efficiently with focus to improve average delivery times.
  • Exceeded customer satisfaction targets, scoring highly on in-app ratings.
  • Maintained high standards of product knowledge, applying [Skill] and [Skill] to assess level of understanding, identifying knowledge gaps and taking action for further in-depth training.
  • Accepted jobs and reported daily progress to [Job title] via personal digital assistant.
  • Used local road knowledge to achieve faster deliveries compared to previous averages.

Education

8 x CSE's -

Higham Lane secondary School
Nuneaton
09.1981 - 05.1986

Skills

  • Route planning
  • Customer service
  • Complaint handling
  • Customer communication
  • Transportation logs
  • Clean driving record
  • Delivery and pickup
  • Customer service skills
  • Excel proficiency
  • Data verification procedures
  • Customer support
  • Google maps navigation
  • Route optimisation

Timeline

Dispatcher/Advanced Courier

FedEx Express
05.2007 - Current

8 x CSE's -

Higham Lane secondary School
09.1981 - 05.1986
Mark Brandist