Maria-Magdalena Hadzhieva
Sofia,Bulgaria
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Customer Service Representative
Concentrix
Sofia, Sofia
02.2023 - Current
- Exceeded performance metrics consistently, earning recognition as top performer within the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Ebag
Sofia, Sofia
02.2022 - 02.2023
- Resolved customer complaints quickly and professionally
- Handled customer inquiries and suggestions courteously and professionally.
- Advised customers on product features and functionality.
- Managed timely and effective replacement of damaged or missing products.
- Fostered positive work environment through active participation in team-building activities and initiatives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Representative
60k
Sofia, Sofia
11.2021 - 01.2022
- Provided personalized customer support that went above and beyond customer's expectations.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
Call Center Representative
FxNet
Sofia, Sofia
08.2021 - 09.2021
- Maintained accurate records of customer interactions and transactions
- Handled customer inquiries with empathy and professionalism.
- Managed diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
Call Center Representative
Quest Marketing LTD
Sofia, Sofia
6 2021 - 7 2021
- Maintained accurate records of customer interactions and transactions
- Utilized active listening skills to identify customer needs and offered appropriate solutions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
Education
bachelor -
University of National And World Economics
Sofia 10.2019 - Current
high school diploma -
PH Yane Sandanski
Sandanski 09.2015 - 05.2019
Skills
Decision Making
Critical thinking and problem solving
Effective Time Management
Microsoft Office
Communication Skills
Ability to Work in a Team
Ability to Multitask
Fast Learner
Ability to Work Under Pressure
Professional Demeanor
Certification
Establishing Team Goals and Responsibilities, and Using Feedback Effectively.
Timeline
Establishing Team Goals and Responsibilities, and Using Feedback Effectively.
05-2024
Customer Service Representative
Concentrix
02.2023 - Current
Customer Service Representative
Ebag
02.2022 - 02.2023
Customer Service Representative
60k
11.2021 - 01.2022
Call Center Representative
FxNet
08.2021 - 09.2021
bachelor -
University of National And World Economics
10.2019 - Current
high school diploma -
PH Yane Sandanski
09.2015 - 05.2019
Call Center Representative
Quest Marketing LTD
6 2021 - 7 2021
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