Marion REY

• Led Customer Engagement Program, improving customer experience and satisfaction.
• Developed and implemented programs for improved customer satisfaction measurement.
• Optimized operational excellence for approval and deployment of promotional materials.
• Developed and executed global digital marketing strategy across channels.
• Drove brand management consistency and effectiveness through collaborative tools (SharePoint, Yammer) and website content standardization.
• Planned and executed strategic convention programs.

• Gathered and understood customer needs, communicating these to project teams.
• Defined business plans and marketing strategies, including market analysis, competitive positioning, sales forecasting, and pricing.
• Supported teams in technical decision-making.
• Defined messaging and created launch packages.

• Coordinated team projects.
• Conducted market research and literature reviews, compiling results and reporting on strategic meetings.
• Created and delivered presentations.
• Managed administrative tasks, including coordination of internal and client events.
• Supervised two administrative assistants.

Managed the contractualization of academic clinical trials.

• Underwrote insurance programs.
• Monitored claims and litigation.