Marina Yesipova
Den Haag
Summary
Dynamic professional with a proven track record at LTD Unilever Ukraine, excelling in account administration and customer relationship development. Skilled in Microsoft Office and report writing, I've driven client satisfaction and operational efficiencies. Expert in negotiating terms and streamlining documentation processes, my approach has consistently led to significant business advancements.
Overview
15
15
years of professional experience
Work History
Кеу Account Specialist
LTD Unilever Ukraine
03.2017 - 06.2024
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Analyzed financial data and generated accurate, insightful reports for management.
- Collaborated with cross-functional teams to design custom solutions, meeting unique client needs and driving satisfaction.
- Preparation of promotional plans, control and analysis of budgets.
- Analysis of primary and secondary purchases.
- Consolidation and reporting on payments of key customers according to commercial terms
Purchasing Manager
LTD Unifood
03.2011 - 03.2017
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Reduced order processing time by automating purchase orders and invoicing systems.
- Optimized inventory levels by implementing demand forecasting techniques and just-in-time purchasing strategies.
- Progressed through various purchasing, warehousing and leadership roles.
Logistics Coordinator
LTD ASD Ekspress
09.2009 - 02.2011
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Managed cross-functional teams for efficient project execution and timely completion.
Education
MBA - Economist
Ternopil National Economic University
Ukraine, Vinnitsa06.2011
Skills
- Account Administration
- Customer relationship development
- Document Management
- Microsoft Office proficiency
- Account updating
- Documentation skill
- Terms negotiation
- Report Writing
- Business Development
Languages
Ukrainian, Russian
Native language
English
Elementary
A2
Timeline
Кеу Account Specialist
LTD Unilever Ukraine
03.2017 - 06.2024
Purchasing Manager
LTD Unifood
03.2011 - 03.2017
Logistics Coordinator
LTD ASD Ekspress
09.2009 - 02.2011
MBA - Economist
Ternopil National Economic University
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