MARIIA MRYCHKO
Leiden
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Receptionist
Grand Hotel Lviv Casino & Spa
02.2020 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
Administrator
Sportlife
01.2017 - 12.2019
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Generated reports to suggest corrective actions and process improvements.
- Targeted new customers to grow geographic reach and increase revenue.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
Sales Manager
Kyivstar
07.2014 - 12.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
External Relations Manager
AIESEC
09.2012 - 06.2014
- Supported public relations and external communication efforts to establish new partnerships.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Managed educational projects for students youth and scheduled PR events and meetings.
Education
MBA - Business Administration And Management
Kyiv National University of Vadyma Hetmana
Kyiv05.2014
BBA - Business Administration And Management
Lviv Polytechnic National University
05.2013
Skills
- Resident Satisfaction
- Database Administration
- Verbal and Written Communication
- Billing and Payment Processing
- Reception Desk Management
- Organization and Efficiency
Languages
Ukrainian
Native language
English
Upper intermediate
B2
Italian
Intermediate
B1
Russian
Proficient
C2
Timeline
Receptionist
Grand Hotel Lviv Casino & Spa
02.2020 - 06.2023
Administrator
Sportlife
01.2017 - 12.2019
Sales Manager
Kyivstar
07.2014 - 12.2016
External Relations Manager
AIESEC
09.2012 - 06.2014
MBA - Business Administration And Management
Kyiv National University of Vadyma Hetmana
BBA - Business Administration And Management
Lviv Polytechnic National University