Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARIIA MRYCHKO

MARIIA MRYCHKO

Leiden

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Receptionist

Grand Hotel Lviv Casino & Spa
02.2020 - 06.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.

Administrator

Sportlife
01.2017 - 12.2019
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Generated reports to suggest corrective actions and process improvements.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.

Sales Manager

Kyivstar
07.2014 - 12.2016
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

External Relations Manager

AIESEC
09.2012 - 06.2014
  • Supported public relations and external communication efforts to establish new partnerships.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Managed educational projects for students youth and scheduled PR events and meetings.

Education

MBA - Business Administration And Management

Kyiv National University of Vadyma Hetmana
Kyiv
05.2014

BBA - Business Administration And Management

Lviv Polytechnic National University
05.2013

Skills

  • Resident Satisfaction
  • Database Administration
  • Verbal and Written Communication
  • Billing and Payment Processing
  • Reception Desk Management
  • Organization and Efficiency

Languages

Ukrainian
Native language
English
Upper intermediate
B2
Italian
Intermediate
B1
Russian
Proficient
C2

Timeline

Receptionist

Grand Hotel Lviv Casino & Spa
02.2020 - 06.2023

Administrator

Sportlife
01.2017 - 12.2019

Sales Manager

Kyivstar
07.2014 - 12.2016

External Relations Manager

AIESEC
09.2012 - 06.2014

MBA - Business Administration And Management

Kyiv National University of Vadyma Hetmana

BBA - Business Administration And Management

Lviv Polytechnic National University

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MARIIA MRYCHKO