Mariela Faria
Sydney,NSW
Summary
Motivated argentinian with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable guest experiences. Just moved to Australia on a Work & Holiday Visa 462 and Im looking for a job opportunity to discover this beautiful country, and most important, its people.
Overview
5
5
years of professional experience
Work History
HSK, Waitress, Washing Duties
Harbour Suites
05.2024 - 08.2024
- Performed multiple tasks and provided assistance in various roles including housekeeping, kitchen aid, dishwashing, and table service during a temporary summer job while awaiting the approval of my Work & Holiday Visa.
Volunteer Position
Hotel Isla Verde
11.2023 - 01.2024
- Acquired on-the-job experience in the hotel bar and restaurant while exchanging work for food and accommodation, demonstrating a rapid learning ability and efficient work ethic.
- Gained experience working in a diverse environment with members of the local Mayan community from Guatemala, American hotel owners, and international volunteers.
Front Office Clerk
Zurich Marriott Hotel
08.2022 - 08.2023
- Created an inviting atmosphere that fostered positive relationships with both guests and colleagues, cultivating a harmonious work environment.
- Provided multilingual customer support by directing phone inquiries, answering questions, and scheduling appointments in English, German, and Spanish. Demonstrated strong communication skills while managing a busy hotel that accommodates an average of 400 guests daily during high season.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
- Advanced to the role of Front Office Supervisor in under a year, demonstrating outstanding performance during two consecutive months prior to departure.
- Resigned from position in anticipation of relocation abroad, leaving behind a strong professional network and positive endorsement for future opportunities due to exceptional job performance.
On Call Doctor
Hospital San Roque
09.2021 - 09.2022
- Served as a frontline healthcare provider at the nation's central Covid center, administering onsite medical treatments while effectively addressing urgent situations in close coordination with diverse medical departments.
Front Desk Receptionist
Hotel Cataratas
04.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced efficiency in multiple hotel departments such as HSK, Kitchen, Front Office, and Guest Relations for a more coordinated approach to providing exceptional service to guests.
- Skillfully navigated hotel shut down amidst Covid-19 pandemic.
Education
No Degree - Tourism And Hotel Management
Universidad Siglo 21
Posadas, MisionesM.D. - Medicine
Universidad Nacional De Cordoba
Cordoba, Argentina06.2020
Skills
- Conflict resolution
- Multitasking
- Interpersonal intelligence managing groups of people
- Communicative and strong leadership skills
Languages
Spanish
Native language
English
Proficient
C2
German
Advanced
C1
Timeline
HSK, Waitress, Washing Duties
Harbour Suites
05.2024 - 08.2024
Volunteer Position
Hotel Isla Verde
11.2023 - 01.2024
Front Office Clerk
Zurich Marriott Hotel
08.2022 - 08.2023
On Call Doctor
Hospital San Roque
09.2021 - 09.2022
Front Desk Receptionist
Hotel Cataratas
04.2019 - 03.2020
No Degree - Tourism And Hotel Management
Universidad Siglo 21
M.D. - Medicine
Universidad Nacional De Cordoba
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