Mariam Soleiman
Haarlem
Summary
Experienced airport operations supervisor with over six years of progressive responsibility in passenger services at Schiphol Airport. Currently leading frontline teams at dnata, managing shift operations, overseeing guest service delivery, and ensuring ground operations run efficiently and in full compliance with aviation standards. I bring a hands-on leadership approach, strong operational awareness, and the ability to anticipate challenges before they escalate. My background in Aviation Services and Business Administration supports my structured decision-making, administrative discipline, and performance-focused mindset. I am motivated to contribute to Saudia Airlines as an Executive Customer Services Representative by strengthening guest satisfaction, ensuring seamless ground operations, and supporting team excellence at the Amsterdam station.
Overview
6
6
years of professional experience
Work History
Supervisor Passenger Services
dnata
Haarlem
01.2023 - Current
- Lead and manage shift operations for passenger services in a complex international airport environment.
- Direct frontline teams to ensure smooth guest transactions including check-in, boarding, and documentation verification.
- Coordinate closely with Operations Control and ground handling teams to maintain workflow efficiency.
- Proactively identify potential operational challenges and implement practical solutions.
- Ensure compliance with airline procedures, aviation manuals, and airport regulations.
- Act as escalation point for guest concerns and operational disruptions.
- Maintain accurate operational reporting and documentation.
- This role has strengthened my ability to manage people, anticipate problems, and balance service excellence with operational efficiency.
- Schiphol Airport
Senior Passenger Services Agent
dnata
Haarlem
09.2019 - 01.2023
- Managed passenger handling processes in high-volume flight operations.
- Ensured accurate documentation control and compliance with travel regulations.
- Supported supervisors during disruptions and peak operations.
- Assisted in mentoring new team members.
- Schiphol Airport
Senior Customer Service Agent – 24/7 Operations
Basic-Fit
Hoofddorp
07.2020 - 07.2021
- Managed customer transactions and complaint resolution.
- Maintained service standards in high-demand operational environment.
- Hoofddorp, Netherlands
Education
Aviation Services Professional - NVQ Level 4
Drenthe College
01.2018
Business Administration - NVQ Level 4
Drenthe College
01.2013
Languages
Arabic
Dutch
English
Custom Section
- DUTCH
- LEBANESE
Timeline
Supervisor Passenger Services
dnata
01.2023 - Current
Senior Customer Service Agent – 24/7 Operations
Basic-Fit
07.2020 - 07.2021
Senior Passenger Services Agent
dnata
09.2019 - 01.2023
Aviation Services Professional - NVQ Level 4
Drenthe College
Business Administration - NVQ Level 4
Drenthe College