Maria Fernanda Caballero Dulcey

• Managed logistics: Oversaw the flow of incoming and outgoing trucks using SAP software, ensuring timely deliveries, unloadings, and dispatches.
• Organized loads: Efficiently organized loads, and maintained accurate records to streamline warehouse operations.
• Data management: Utilized Excel to keep product stock up to date, maintaining accurate inventory records.
• Inventory Investigation and Stock Adjustment: Conducted thorough investigations of product losses, inventory discrepancies, and store complaints regarding missing packages.
• Utilized monitoring of security cameras, and examination of documents and information stored in online files, to identify and address issues effectively.
• Communication: Handled a high volume of emails and calls, acting as the main link between transporters and warehouse staff.
• Customer care collaboration: Worked closely with DHL's Customer Care team to resolve issues and address complaints from stores or customers about damaged products or handling problems.
• Employee feedback: Provided feedback to employees for continuous improvement, based on customer interactions and complaints.
• Software proficiency: Used Outlook, Teams, TMS, Yard, and other office systems daily to streamline communication and boost productivity.
• Security vigilance: Stay alert to prevent fraudulent behavior and theft within the warehouse.
• Deadline adherence: Consistently met deadlines, contributing to an efficient and organized workflow.
• Quality control system: During my time at the company, my major contribution has been creating a five-step quality control system.
• Examine damaged products, manage their removal from the system, send items to outlets, or reintegrate them into the inventory in a clean, efficient way.

• Issue Identification: Identified and resolved problems in the bicycle manufacturing process to ensure smooth operations.
• Data Analysis: Conducted thorough investigations and analyzed data to pinpoint the root causes of production issues, adjusting assembly instructions provided by engineers as necessary.
• Team Organization: Managed personnel by organizing tasks, distributing duties throughout the day, and supervising employee work during shifts to ensure adherence to company standards.
• Efficiently covered employee absences to maintain production schedules and meet tight deadlines.

• Material Preparation: Assisted the art department by preparing materials and organizing supplies for various projects.
• Artwork Support: Contributed to the creation of artwork by providing hands-on assistance, as needed.
• Communication with models: Managed communication with models to schedule appointments and castings.
• Communication with supplier: Sourced products, compared prices, sought out deals, organized deliveries, tracked inventory, and arranged catering and beverages for models and clients.
• Customer Communication: Communicated with and guided potential customers, addressing any questions or concerns.
• All of the above tasks were handled via WhatsApp, email, and phone calls, ensuring clear and effective interactions.

• Multi-Channel Support: Provided exceptional customer service across multiple platforms, including phone, email, and web, ensuring a seamless customer experience.
• Issue Resolution: Achieved rapid and effective resolution of customer inquiries, showcasing advanced problem-solving abilities.
• Customer Retention: Successfully promoted new services and exclusive offers, achieving up to 80% retention of customers who were considering leaving the service.
• Customer Satisfaction: Dedicated to enhancing the customer's experience through friendly, personalized service, reinforcing a positive corporate image.

As a bartender at Simmons Bar, London Bridge, I improved my English in a busy, multicultural environment. I kept the bar clean, managed stock, made cocktails, and provided great customer service. My social skills helped me build strong customer relationships and create a friendly atmosphere.