Maria O’Driscoll
St. John's
Summary
Seeking full time employment with your establishment. Hard worker, responsible, dedicated, positive and punctual. Excellent communication skills. Previous experience with customer service and leadership, as well as experience in a fast paced, high stress environment. Excellent with time management.
Overview
15
15
years of professional experience
Work History
Bar Manager/Server
Gyspy Tea Room
08.2023 - Current
- Maximized customer service by training staff, overseeing operations, and resolving issues
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
- Closed out cash register and prepared cashier report at close of business
- Worked in fast paced, high stress environments for a variety of events including weddings, graduations, and conferences
Server/Bartender
Shamrock City Pub
06.2023 - 09.2023
- Responsible for cash and machine transactions, as well as balancing cash out on a regular basis
- Work calmly and cooperatively in a high stress atmosphere
- Execute excellent time management, as well as interact positively with customers and co-workers
Practice Manager
Kenmount Road Animal Hospital
01.2022 - 06.2023
- Responsible for smooth and efficient operations of the hospital
- Lead team of 20+ staff including reception, assistants, department leads, students, and veterinarians
- Managed daily staffing, handled concerns & problems between team members
- Assisted clients, helped patients and worked daily in a high stress, fast paced and emotional environment.
- Responsible for daily staff schedules, payroll, and managing budgets
- Responsible for hiring support staff and onboarding all new employees
- Completed regular reports weekly and reviewed accounting/receiving reports
- Facilitated resolution of client and staff concerns. Lead team meetings and department meetings. Responsible for addressing and implementing OHS protocols/meetings
- Created and facilitated implementation of policies and protocols
- Reviewed inventory regularly, managed inventory budget, and lead year end inventory counts
- Promoted constructive communication, facilitated and maintained a positive working relationship with the SPCA shelter and industry reps
- Promoted and encouraged a collaborative, positive & professional work environment
Lead Client Service Representative
Kenmount Road Animal Hospital
08.2019 - 12.2021
- Responsible for leading a team of 4 to 5 Client Service Representatives
- Work calmly and positively in a high stress, fast paced, and emotional environment
- Responsible for payroll
- Responsible for training new team members and help with onboarding
- Experience with customer service and client relations, including addressing client complaints and concerns
- Assist veterinarians with appointments, filling prescriptions, and helping meet animal needs
- Promoting and facilitating a positive client experience
Veterinary Receptionist
Sunrise Animal Hospital
10.2015 - 07.2019
- Worked calmly and cooperatively in a fast paced atmosphere
- Managed appointments and high stress situations
- Assisted veterinarians with filling prescriptions and helping meet animal needs
- Filing, booking appointments, and helping clients on the phone on a daily basis
- Assisting with animal care
Bartender & Server
Shamrock City Pub
01.2011 - 03.2018
- Responsible for cash and machine transactions, as well as balancing cash out on a regular basis
- Work calmly and cooperatively in a high stress atmosphere
- Execute excellent time management, as well as interact positively with customers and co-workers
Server
Swiss Chalet
08.2010 - 12.2011
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Arts - Communications
Memorial University
2013
Diploma & Bilingual Diploma -
Secondary School, St. Peter’s Secondary School
Peterborough, ON2009
Skills
- Bilingual (English and French)
- Practice Management
- Coaching and Mentoring
- Employee Operations
- Schedule Management
Education
true
Timeline
Bar Manager/Server
Gyspy Tea Room
08.2023 - Current
Server/Bartender
Shamrock City Pub
06.2023 - 09.2023
Practice Manager
Kenmount Road Animal Hospital
01.2022 - 06.2023
Lead Client Service Representative
Kenmount Road Animal Hospital
08.2019 - 12.2021
Veterinary Receptionist
Sunrise Animal Hospital
10.2015 - 07.2019
Bartender & Server
Shamrock City Pub
01.2011 - 03.2018
Server
Swiss Chalet
08.2010 - 12.2011
Diploma & Bilingual Diploma -
Secondary School, St. Peter’s Secondary School
Bachelor of Arts - Communications
Memorial University
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