Hi, I’m
Maria Baeva
South Ockendon,LONDON
It is never too late to be what you might have been.
George Eliot
Summary
Enthusiastic and dedicated professional with a diverse customer service, management, and finance background. Proven ability to manage tasks efficiently, work collaboratively in team environments, and communicate effectively. Seeking to transition into a work-from-home office job where I can apply my skills and also have the opportunity to learn new ones. After taking a career break to become a mother, I am ready to re-enter the workforce as my daughter is about to start reception. I am eager to find a new career path that allows me to balance work and family life. I am confident in my ability to quickly adapt to new challenges and technologies.
Overview
12
years of professional experience
3
Languages
Work History
Hache Restaurants
Assistant General Manager
09.2016 - 08.2020
Job overview
- Managed inventory by accurately counting stock and updating system records
- Analyzed previous year's revenue to forecast annual and daily earnings, guiding financial strategies and operations
- Developed weekly staff rotas based on projected revenues to optimize labor costs and efficiency
- Oversaw the ordering of supplies to ensure operational needs were met
- Authored weekly reports detailing performance outcomes, highlighting successes and areas for improvement, and setting expectations for upcoming weeks
- The ensured operational activity met the quality standard and was consistently aligned to health and safety regulation
- Customer service and tailoring supply needs
- Led by example, recruited, trained, motivated and coordinated staff.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
Clarks
Sales Team member
03.2016 - 09.2016
Job overview
- Collaborated with team members to develop innovative sales strategies and marketing materials.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Exceeded monthly sales targets consistently
Accounting Office Services Athens
Junior Accountant
11.2014 - 05.2016
Job overview
- Data entries (Revenue and Expenses Data)
- File tax returns
- Complete payroll
- Management of post mails and e-mails
- General Support in different situations according to the needs
- Management and entry of all kinds of affairs.
- Assisted with preparation of monthly financial statements.
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
Eurobank
Sales Representative Team Leader
04.2010 - 11.2014
Job overview
- Supervised 7 sales agents
- Products Promotion: Credit Cards, Consumer loans
- Promotion of Insurance products
- Customer Service
- Staff training
- User acceptant test (UAT): Trial era of consuming products process before publishing via CRM application
- Production test: issuing new products process via CRM application
- Script analysis of the procedure followed to achieve the sale.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
ICAP
Collections Agent
02.2009 - 03.2010
Job overview
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
Social Services
Graduate Trainee Accountant
08.2008 - 01.2009
Job overview
- Invoice Entry
- Tax Returns
- General bookkeeping duties to prepare VAT returns.
- Worked in various departments to gain hands-on experience.
- Demonstrated adaptability by quickly adjusting to new tasks and responsibilities as needed during the trainee program.
Education
GoogleOnline
Google UX Designer Specialization from UI/UX Designer
01.2024
Drama And Acting Athenian Stage Athens, Greece
BA/School of Drama And Acting Athenian Stage from Acting
05.2012
Eastern Macedonia And Thrace Institute of TechnologyKavala, Greece
Bachelor degree in business and economics department of Accountancy and Finance- Hellenic Republic from Accounting Technology And Bookkeeping
05.2009
Skills
- Multitasking
- Logical thinking
- Confident and outgoing
- Resilient, hardworking and persuasive
- Positive and Creative
- Operations Management
- Staff Development
- Staff Management
- Excellent in the Brainstorming process Interpersonal skills
- Eye for detail Self-motivated Strong work ethic Trustworthiness
- Fast Decision making
- MyData, E-book, electronic invoice reporting
Languages
English
Greek
Russian
Timeline
Assistant General Manager
Hache Restaurants
09.2016 - 08.2020
Sales Team member
Clarks
03.2016 - 09.2016
Junior Accountant
Accounting Office Services Athens
11.2014 - 05.2016
Sales Representative Team Leader
Eurobank
04.2010 - 11.2014
Collections Agent
ICAP
02.2009 - 03.2010
Graduate Trainee Accountant
Social Services
08.2008 - 01.2009
Google UX Designer Specialization from UI/UX Designer
Drama And Acting Athenian Stage
BA/School of Drama And Acting Athenian Stage from Acting
Eastern Macedonia And Thrace Institute of Technology
Bachelor degree in business and economics department of Accountancy and Finance- Hellenic Republic from Accounting Technology And Bookkeeping
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceCareer advancementWork from home optionAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Figma
Microsoft Office
Interests
Sports
Similar Profiles
Carlos DaCostaCarlos DaCosta
Intern at Maison HacheIntern at Maison Hache
JORDAN METZGERJORDAN METZGER
Server/Server Assistant at Sienna Restaurants MP Restaurants Inc.Server/Server Assistant at Sienna Restaurants MP Restaurants Inc.
Laura McNaltyLaura McNalty
Customer service Representative/cashier at McDonald's Restaurants, Wendy's RestaurantsCustomer service Representative/cashier at McDonald's Restaurants, Wendy's Restaurants