Maria Amaral
Haarlem
Summary
Energetic and enthusiastic team member with 5+ years experience in Hospitality and Sales. An adaptive team player with a passion for good service and satisfied customers.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Housekeeping Supervisor
Via Amsterdam
04.2024 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping/ Housekeping Supervisor
Landgut Ramshof
7 2022 - 3 2024
- Performed laundry duties, such as washing, folding, and ironing linen and clothing
- Maintained a detailed inventory of all cleaning supplies and equipment, ensuring the efficient use of resources and cost savings
- Replaced linens and towels in rooms, ensuring that all rooms were stocked with the necessary amenities.
Aestheticians
Wax in the City
09.2019 - 12.2021
- Focusing on providing hair removal services, your responsibilities will include threading the full face area and waxing body parts such as the face, back, arms, legs, and bikini/brazilian areas
- Utilized advanced waxing techniques to ensure minimal discomfort and maximum results
- Recommended and sold skincare products to clients based on their individual skin needs and concerns.
Housekeeping
B&B HOTEL
09.2018 - 08.2019
- Maintained a safe and clean living environment for clients, including performing light housekeeping tasks
- Trained new housekeeping staff on proper cleaning techniques and safety protocols
- Coordinated and scheduled housekeeping staff to ensure efficient coverage of all areas of the hotel
- Maintained a detailed inventory of all cleaning supplies and equipment, ensuring the efficient use of resources and cost savings.
Retail Worker
New Yorker
07.2016 - 09.2018
- Utilized excellent problem-solving skills to address customer complaints and resolve conflicts
- Restocked and organized store shelves in an efficient manner that minimized time and labor costs
- Demonstrated excellent communication and interpersonal skills when dealing with customers.
Education
Aesthetics and Spa -
Do It Better
03.2016 - 05.2017
Skills
Fast Learner
Adaptability
Communication Skills
Positive Work Ethic
Organizational Skills
Task assignment
Cleaning practices
Languages
Portuguese
English
German
References
- Barbara Stanek, Manager Via Amsterdam, +31 6 11850032
- Mathias Stieger, Landgut Ramshof, +49 2156 95890
Certification
BHV Certificate
Timeline
BHV Certificate
05-2024
Housekeeping Supervisor
Via Amsterdam
04.2024 - Current
Aestheticians
Wax in the City
09.2019 - 12.2021
Housekeeping
B&B HOTEL
09.2018 - 08.2019
Retail Worker
New Yorker
07.2016 - 09.2018
Aesthetics and Spa -
Do It Better
03.2016 - 05.2017
Housekeeping/ Housekeping Supervisor
Landgut Ramshof
7 2022 - 3 2024
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