Mari Feldman
Phuket
Summary
Dynamic professional with a proven track record in sales and business development within hotel, events and corporate environments. Experienced in building client relationships, negotiating high-value contracts, and delivering cost-effective, timely solutions. Proficient in CRM systems and sales initiatives, complemented by a strong executive and administrative background. Known for exceptional communication skills, proactive problem-solving abilities and passion for client satisfaction.
Overview
10
10
years of professional experience
Work History
Business Development Manager - Conference and Sale
Peppers The Hills Lodge (Formally The Grand Mecure)
02.2022 - 06.2025
- Sales and Revenue Generation: Identify and pursue new business opportunities for conferences, events, and group bookings, driving revenue growth in the hotel’s conference and banquet facilities.
- Client Relationship Management: Build and maintain strong relationships with corporate clients, event planners, and key stakeholders to secure repeat business and referrals.
- Client Solutions: Collaborate with clients to understand their needs, offering customized solutions that align with their budget and timelines while maximizing value and satisfaction.
- Market Research and Strategy: Conduct market analysis to identify trends, competitors, and opportunities, developing strategic sales plans to capture market share.
- Proposal and Contract Development: Prepare and present tailored proposals, negotiate contracts, and close deals to meet client needs and hotel revenue goals, ensuring alignment with client budgets and schedules.
- Event Coordination Support: Collaborate with the events and operations teams to ensure seamless execution of conferences and events, maintaining high client satisfaction.
- Administrative Excellence: Manage CRM systems, track sales performance, and maintain accurate records of client interactions, contracts, and revenue forecasts.
- Team Collaboration & Networking: Work closely with marketing, operations, and executive teams to align sales strategies with hotel objectives and brand standards.
Executive Assistant to CEO
Suzanne Grae Corporation Pty Ltd (Sussan Group)
03.2018 - 02.2022
- Provide 1:1 executive support the CEO (Susan Group)
- Manage inbox, calendars, scheduling meetings and appointments and coordinate travel arrangements
- Answer high volume of phone calls and email inquiries for the CEO
- Process travel expenses and reimbursements for executive team
- Liaison between company departments
- Manage all office administration and ad hoc projects
- Organize and coordinate conferences and monthly meetings
- Meeting preparation for board meetings, including agenda preparation, minute-taking and follow up actions
- Prepare and edited presentations for CEO and executive team
- Develop company policies and procedures
- Support HR activities, facilitate the hiring process by scheduling interviews and liaising with candidates
- Facilitate staff training, onboarding and termination
- Handle payroll tasks accurately
- Budget and expense management
- Coordinate company events, promoting team-building activities
Office Manager / PA to Director
ROBERT WALTERS
02.2016 - 11.2017
- Provide 1:1 support to the Director and Senior managers
- Collate executive reports
- Schedule meetings and appointments
- Assist in the recruitment process, conduct interviews and onboarding of new employees
- Assist the Payroll, Accounts and HR departments
- Liaise with internal and external stakeholders
- Organize client networking events
- Develop office and administration processes
- Manage office and building maintenance issues
- Work, Health and Safety officer
- Fire Warden and First Aid officer
Conference and Events Coordinator
PIER ONE SYDNEY HARBOUR
05.2015 - 01.2016
- Handle all client and delegate enquiries via phone, email or website
- Effectively lead the client from sales process to signed contract
- Maximise revenue by actively upselling products
- Point of contact for external suppliers and conference organizers
- Manage conference and group accommodation bookings
- Coordinate event details including catering, theming, AV requirements, agenda prep and staffing
- Manage the billing, invoicing and payment process for each conference
- Investigate and resolve any guest issues that arise before, during and after the conference
- Build strong relationships with clients and suppliers
- Work closely with exhibition organizers, event managers and contractors
- Liaise with upper management including Director of Sales and General Manager
Education
Bachelor of Business - Hotel & Business Management
Southern Cross University, Australia
01.2013
Diploma of Tourism Management -
Australian Business Academy
01.2010
Year 12 High School Diploma -
Riverside Christian College, Queensland
01.2006
Skills
- Sales & events
- Business development
- Client relationship building
- Collaborative networking
- Event planning expertise
- Project coordination
- Senior executive support
- Office and administrative management
- Competent with CRM systems
- Strong verbal and written communication
- Problem-solving skills
Additional Information
Australian & Thai dual citizen - full working rights in Thailand
Languages
Fluent in English
Timeline
Business Development Manager - Conference and Sale
Peppers The Hills Lodge (Formally The Grand Mecure)
02.2022 - 06.2025
Executive Assistant to CEO
Suzanne Grae Corporation Pty Ltd (Sussan Group)
03.2018 - 02.2022
Office Manager / PA to Director
ROBERT WALTERS
02.2016 - 11.2017
Conference and Events Coordinator
PIER ONE SYDNEY HARBOUR
05.2015 - 01.2016
Bachelor of Business - Hotel & Business Management
Southern Cross University, Australia
Diploma of Tourism Management -
Australian Business Academy
Year 12 High School Diploma -
Riverside Christian College, Queensland
References
Available on request
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