Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
References
Generic
Mari Feldman

Mari Feldman

Phuket

Summary

Dynamic professional with a proven track record in sales and business development within hotel, events and corporate environments. Experienced in building client relationships, negotiating high-value contracts, and delivering cost-effective, timely solutions. Proficient in CRM systems and sales initiatives, complemented by a strong executive and administrative background. Known for exceptional communication skills, proactive problem-solving abilities and passion for client satisfaction.

Overview

10
10
years of professional experience

Work History

Business Development Manager - Conference and Sale

Peppers The Hills Lodge (Formally The Grand Mecure)
02.2022 - 06.2025


  • Sales and Revenue Generation: Identify and pursue new business opportunities for conferences, events, and group bookings, driving revenue growth in the hotel’s conference and banquet facilities.
  • Client Relationship Management: Build and maintain strong relationships with corporate clients, event planners, and key stakeholders to secure repeat business and referrals.
  • Client Solutions: Collaborate with clients to understand their needs, offering customized solutions that align with their budget and timelines while maximizing value and satisfaction.
  • Market Research and Strategy: Conduct market analysis to identify trends, competitors, and opportunities, developing strategic sales plans to capture market share.
  • Proposal and Contract Development: Prepare and present tailored proposals, negotiate contracts, and close deals to meet client needs and hotel revenue goals, ensuring alignment with client budgets and schedules.
  • Event Coordination Support: Collaborate with the events and operations teams to ensure seamless execution of conferences and events, maintaining high client satisfaction.
  • Administrative Excellence: Manage CRM systems, track sales performance, and maintain accurate records of client interactions, contracts, and revenue forecasts.
  • Team Collaboration & Networking: Work closely with marketing, operations, and executive teams to align sales strategies with hotel objectives and brand standards.



Executive Assistant to CEO

Suzanne Grae Corporation Pty Ltd (Sussan Group)
03.2018 - 02.2022
  • Provide 1:1 executive support the CEO (Susan Group)
  • Manage inbox, calendars, scheduling meetings and appointments and coordinate travel arrangements
  • Answer high volume of phone calls and email inquiries for the CEO
  • Process travel expenses and reimbursements for executive team
  • Liaison between company departments
  • Manage all office administration and ad hoc projects
  • Organize and coordinate conferences and monthly meetings
  • Meeting preparation for board meetings, including agenda preparation, minute-taking and follow up actions
  • Prepare and edited presentations for CEO and executive team
  • Develop company policies and procedures
  • Support HR activities, facilitate the hiring process by scheduling interviews and liaising with candidates
  • Facilitate staff training, onboarding and termination
  • Handle payroll tasks accurately
  • Budget and expense management
  • Coordinate company events, promoting team-building activities

Office Manager / PA to Director

ROBERT WALTERS
02.2016 - 11.2017
  • Provide 1:1 support to the Director and Senior managers
  • Collate executive reports
  • Schedule meetings and appointments
  • Assist in the recruitment process, conduct interviews and onboarding of new employees
  • Assist the Payroll, Accounts and HR departments
  • Liaise with internal and external stakeholders
  • Organize client networking events
  • Develop office and administration processes
  • Manage office and building maintenance issues
  • Work, Health and Safety officer
  • Fire Warden and First Aid officer

Conference and Events Coordinator

PIER ONE SYDNEY HARBOUR
05.2015 - 01.2016
  • Handle all client and delegate enquiries via phone, email or website
  • Effectively lead the client from sales process to signed contract
  • Maximise revenue by actively upselling products
  • Point of contact for external suppliers and conference organizers
  • Manage conference and group accommodation bookings
  • Coordinate event details including catering, theming, AV requirements, agenda prep and staffing
  • Manage the billing, invoicing and payment process for each conference
  • Investigate and resolve any guest issues that arise before, during and after the conference
  • Build strong relationships with clients and suppliers
  • Work closely with exhibition organizers, event managers and contractors
  • Liaise with upper management including Director of Sales and General Manager

Education

Bachelor of Business - Hotel & Business Management

Southern Cross University, Australia
01.2013

Diploma of Tourism Management -

Australian Business Academy
01.2010

Year 12 High School Diploma -

Riverside Christian College, Queensland
01.2006

Skills

  • Sales & events
  • Business development
  • Client relationship building
  • Collaborative networking
  • Event planning expertise
  • Project coordination
  • Senior executive support
  • Office and administrative management
  • Competent with CRM systems
  • Strong verbal and written communication
  • Problem-solving skills

Additional Information

Australian & Thai dual citizen - full working rights in Thailand

Languages

Fluent in English

Timeline

Business Development Manager - Conference and Sale

Peppers The Hills Lodge (Formally The Grand Mecure)
02.2022 - 06.2025

Executive Assistant to CEO

Suzanne Grae Corporation Pty Ltd (Sussan Group)
03.2018 - 02.2022

Office Manager / PA to Director

ROBERT WALTERS
02.2016 - 11.2017

Conference and Events Coordinator

PIER ONE SYDNEY HARBOUR
05.2015 - 01.2016

Bachelor of Business - Hotel & Business Management

Southern Cross University, Australia

Diploma of Tourism Management -

Australian Business Academy

Year 12 High School Diploma -

Riverside Christian College, Queensland

References

Available on request
Mari Feldman