Mari Feldman
Phuket
Summary
Dynamic professional with a proven track record in sales and business development within hotel, events and corporate environments. Experienced in building client relationships, negotiating high-value contracts, and delivering cost-effective, timely solutions. Proficient in CRM systems and sales initiatives, complemented by a strong executive and administrative background. Known for exceptional communication skills, proactive problem-solving abilities and passion for client satisfaction.
Overview
10
10
years of professional experience
Work History
Business Development Manager - Conference and Sale
Peppers The Hills Lodge (Formally The Grand Mecure)
Remote (Sydney & Phuket)
02.2022 - 06.2025
- Sales and Revenue Generation: Identify and pursue new business opportunities for conferences, events, and group bookings, driving revenue growth in the hotel’s conference and banquet facilities.
- Client Relationship Management: Build and maintain strong relationships with corporate clients, event planners, and key stakeholders to secure repeat business and referrals.
- Client Solutions: Collaborate with clients to understand their needs, offering customized solutions that align with their budget and timelines while maximizing value and satisfaction.
- Market Research and Strategy: Conduct market analysis to identify trends, competitors, and opportunities, developing strategic sales plans to capture market share.
- Proposal and Contract Development: Prepare and present tailored proposals, negotiate contracts, and close deals to meet client needs and hotel revenue goals, ensuring alignment with client budgets and schedules.
- Event Coordination Support: Collaborate with the events and operations teams to ensure seamless execution of conferences and events, maintaining high client satisfaction.
- Administrative Excellence: Manage CRM systems, track sales performance, and maintain accurate records of client interactions, contracts, and revenue forecasts.
- Team Collaboration & Networking: Work closely with marketing, operations, and executive teams to align sales strategies with hotel objectives and brand standards.
Executive Assistant to CEO
Suzanne Grae Corporation Pty Ltd (Sussan Group)
Sydney Olympic Park
03.2018 - 02.2022
- Provide 1:1 executive support the CEO (Susan Group)
- Manage inbox, calendars, scheduling meetings and appointments and coordinate travel arrangements
- Answer high volume of phone calls and email inquiries for the CEO
- Process travel expenses and reimbursements for executive team
- Liaison between company departments
- Manage all office administration and ad hoc projects
- Organize and coordinate conferences and monthly meetings
- Meeting preparation for board meetings, including agenda preparation, minute-taking and follow up actions
- Prepare and edited presentations for CEO and executive team
- Develop company policies and procedures
- Support HR activities, facilitate the hiring process by scheduling interviews and liaising with candidates
- Facilitate staff training, onboarding and termination
- Handle payroll tasks accurately
- Budget and expense management
- Coordinate company events, promoting team-building activities
Office Manager / PA to Director
ROBERT WALTERS
Parramatta
02.2016 - 11.2017
- Provide 1:1 support to the Director and Senior managers
- Collate executive reports
- Schedule meetings and appointments
- Assist in the recruitment process, conduct interviews and onboarding of new employees
- Assist the Payroll, Accounts and HR departments
- Liaise with internal and external stakeholders
- Organize client networking events
- Develop office and administration processes
- Manage office and building maintenance issues
- Work, Health and Safety officer
- Fire Warden and First Aid officer
Conference and Events Coordinator
PIER ONE SYDNEY HARBOUR
Sydney
05.2015 - 01.2016
- Handle all client and delegate enquiries via phone, email or website
- Effectively lead the client from sales process to signed contract
- Maximise revenue by actively upselling products
- Point of contact for external suppliers and conference organizers
- Manage conference and group accommodation bookings
- Coordinate event details including catering, theming, AV requirements, agenda prep and staffing
- Manage the billing, invoicing and payment process for each conference
- Investigate and resolve any guest issues that arise before, during and after the conference
- Build strong relationships with clients and suppliers
- Work closely with exhibition organizers, event managers and contractors
- Liaise with upper management including Director of Sales and General Manager
Education
Bachelor of Business - Hotel & Business Management
Southern Cross University, Australia
01.2013
Diploma of Tourism Management -
Australian Business Academy
01.2010
Year 12 High School Diploma -
Riverside Christian College, Queensland
01.2006
Skills
- Sales & events
- Business development
- Client relationship building
- Collaborative networking
- Event planning expertise
- Project coordination
- Senior executive support
- Office and administrative management
- Competent with CRM systems
- Strong verbal and written communication
- Problem-solving skills
Additional Information
Australian & Thai dual citizen - full working rights in Thailand
Languages
Fluent in English
Timeline
Business Development Manager - Conference and Sale
Peppers The Hills Lodge (Formally The Grand Mecure)
02.2022 - 06.2025
Executive Assistant to CEO
Suzanne Grae Corporation Pty Ltd (Sussan Group)
03.2018 - 02.2022
Office Manager / PA to Director
ROBERT WALTERS
02.2016 - 11.2017
Conference and Events Coordinator
PIER ONE SYDNEY HARBOUR
05.2015 - 01.2016
Bachelor of Business - Hotel & Business Management
Southern Cross University, Australia
Diploma of Tourism Management -
Australian Business Academy
Year 12 High School Diploma -
Riverside Christian College, Queensland
References
Available on request