MARCOS MUNOZ
Haarlem
Summary
Legal professional with 10+ years of international experience handling complex, high-conflict cases involving regulatory compliance, user complaints, and cross-border disputes. Strong background in GDPR, DSA-related issues, and escalation handling where users challenge decisions, request data access/deletion, or threaten legal action. Experienced in drafting clear, defensible written responses, exercising independent judgment in sensitive cases, and coordinating with compliance, DPOs, and legal stakeholders in multilingual environments.
Overview
19
19
years of professional experience
Work History
Legal Counsel
Bierens Law Firm
09.2023 - 09.2025
- Advised on complex B2B contracts, enforcement strategies, and risk management across 28 countries.
- Reviewed and negotiated commercial agreements, terms and conditions, and cross-border enforcement procedures.
- Supported contract governance and compliance with GDPR, and ISO27001. Handled legally framed complaints and client escalations involving GDPR rights, data access/deletion requests, and regulatory risk.
- Drafted clear, structured written responses for sensitive cases involving disputes, enforcement actions, and threatened legal proceedings.
International Trader
West Coast Supply Group
02.2022 - 08.2023
- Managed supplier contracts and negotiated commercial terms with clients in Italy and Spain.
- Oversaw portfolio cash flow, purchasing operations and trade compliance.
- Prospected B2B partnerships using Salesforce, LinkedIn Sales Navigator, and Google Analytics.
- Supported product development initiatives and market entry strategy for new product lines.
International Trader
Greencof B.V.
10.2020 - 01.2022
- Commercial negotiations, delivery terms, and payment conditions for green coffee trade.
- Managed import/export operations and logistical planning.
- Provided commercial assistance and developed new supplier networks.
- Led business development efforts across LATAM and European markets.
Customer Service
Picnic B.V.
10.2019 - 09.2020
- Handled high volumes of inbound user requests via email, chat, and messaging platforms.
- Managed escalated and emotionally charged customer cases, maintaining professionalism and empathy.
- Applied internal policies consistently while resolving user complaints and service disputes.
- Used CRM tools to document cases, identify patterns, and improve internal processes.
Legal Counsel
Techint Group
11.2014 - 08.2018
- Provided legal support in corporate and business law with a focus on Mercosur regulations.
- Drafted, negotiated, and reviewed commercial contracts.
- Mitigated pre-litigation risk and resolved disputes.
- Ensured cross-border regulatory compliance and contributed to governance protocols.
Lawyer
Civil and Commercial Court of Buenos Aires
04.2006 - 09.2014
- Specialized in insolvency, commercial societies, and business law.
- Participated in conciliation hearings and case preparation.
- Drafted legal decisions and conducted legal research.
Skills
- Contract drafting
- Legal writing
- Legal research
- Mergers and acquisitions
- Dispute resolution
- Data privacy
- Settlement negotiation
Studies
- CIPP/E - Certified Information Privacy Professional / Europe, International Association of Privacy Professionals (IAPP), 01/01/25
- Privacy in Practice, Office of the Australian Information Commissioner (OAIC), 01/01/25
- LL.M. Master Law - Double Specialization in International Technology Law and European and International Law, Vrije University, 09/01/25, 07/01/26
- Master in International Studies - Diplomacy, Basque Country University, 09/01/19
- Lawyer - Procurator, Universidad Empresarial Siglo XXI, 03/01/17
Regulatory & Technology Law Knowledge
- Digital Services Act (DSA)
- Artificial Intelligence Act (AI Act)
- Digital Markets Act (DMA)
- Data Act
- EU E-Commerce legal framework
- Blockchain and crypto-assets regulatory frameworks
Languages
Spanish
Italian
English
Resources
- JIRA
- Windows
- Word
- Excel
- Outlook
- Mac OS
- Keynote
- PowerPoint
Personal Information
Nationality: Italian-Argentinian
Hobbies and Interests
- Rugby
- Basketball
- Football
- Reading
- Writing short stories
- Race biking
- Contemporary History (American and European)
Personality
- Positive attitude
- Good humour
- Perseverance
- Efficient
- Enthusiastic
- Hard worker
- Empathic
- Learns fast
- Team player
- Emotional intelligence
- Motivates
Timeline
Legal Counsel
Bierens Law Firm
09.2023 - 09.2025
International Trader
West Coast Supply Group
02.2022 - 08.2023
International Trader
Greencof B.V.
10.2020 - 01.2022
Customer Service
Picnic B.V.
10.2019 - 09.2020
Legal Counsel
Techint Group
11.2014 - 08.2018
Lawyer
Civil and Commercial Court of Buenos Aires
04.2006 - 09.2014