Marco Koppenaal
Ede
Summary
I am an ENFP-A, a self-starter, have strong social and communication skills, and an open-minded, analytical and philosophical nature. I enjoy a broad field of interests, both academically and personally. Currently aiming to start my career in the domain of international development. My social aptitude, creativity, and seemingly endless enthusiasm make me a valuable team player, adept at fostering collaborative, energetic and innovative environments.
Overview
10
10
years of professional experience
Work History
Restaurant Jack-Off-All-Trades
Ganbei
07.2020 - Current
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- To feed my broad interests, during the delivery nights I listen to various podcasts so that I can stay up-to-date with as much as I can.
Entrepreneurial Academic Consultancy: Earthfulness
Available Upon Request
01.2023 - 03.2023
- Planned, organized, and led meetings with experts and our commissioner.
- Actively take notes and work them out.
- Conducted interviews with experts, and random people on the street. Additionally, compiled and analyzed the data, and create a report.
- Conduct desk research.
- Developed strategic long-term plans, research the target group, conducted desk-research, and flesh out the concept of Earthfulness, all with a careful academic approach.
- Worked in an international team, actively navigating and mediating differences in working style.
Back-Office Agent
Horizon Telecom
07.2022 - 09.2022
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Assisted in the preparation of input for detailed reports for senior management, ensuring accuracy and timeliness of information.
- Navigated Microsoft Excel and organized prospect customer data for upcoming project and easy retrieval of information.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
Grocery Delivery Driver
PicNic
01.2020 - 07.2020
- Improved customer satisfaction by promptly delivering grocery orders with accuracy and professionalism.
- Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
- Promoted positive company image by providing excellent customer service throughout the delivery process.
- Handled customer complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Sales Agent
Budget Energie
06.2019 - 01.2020
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Creating a welcome, fun and professional atmosphere, which is especially important when walking up to new people (cold acquisition).
- Negotiated contracts with prospective clients, helping to secure long-term customers.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Assisted call-in customers with questions and orders.
Telecommunications Sales Representative
Webhelp Telecom - Financeel Dagblad
10.2014 - 06.2018
- Increased sales revenue by consistently meeting and exceeding sales targets in the telecommunications industry.
- Boosted client satisfaction by addressing their concerns promptly and offering tailored solutions for their telecommunications needs.
- Collaborated with team members to develop and execute successful sales strategies for achieving regional goals.
- Exceeded monthly sales quotas consistently, contributing significantly towards overall team performance targets.
- Utilized upselling techniques to promote additional products and increase sales.
Junior Innovation Facilitator
Van Hall Larenstein
04.2014 - 08.2014
- Conducted research and instigated a collaborative innovation process with a team concerning the situational context of a local entrepreneur, aimed to come up with different strategies to improve his livelihood.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Worked in an international team, navigating differences in culture and working mentality.
- Collected and analyzed participant feedback, consistently implementing suggestions for improvement in subsequent sessions.
Education
Master of Science - International Development Studies
Wageningen University & Research
Wageningen08.2024
Bachelor of Science - International Development Studies
Wageningen University & Research
Wageningen06.2021
Bachelor of Science - Food & Business
HAN University of Applied Sciences
Nijmegen2017
Skills
- Critical-thinking and problem solving skills: able to holistically navigate complex, multi-party and multi-scalar issues (eg, climate change, violence, etc)
- Excellent English and Dutch (Speaking/presenting, reading, and writing), beginner Chinese
- Fast and professional writer, summarizer
- Excellent intercultural and interpersonal skills
- Digitally adept (Microsoft, SPSS, Python, Climate systems modelling)
- Qualitative (eg, interviews, participant observation, small-talk, discourse analysis) and quantitative (eg, advanced statistics and mathematics) research
- Project management skills: Great organizer and time-manager, natural leader with active-listening skills, and willing to go the extra mile
Hobby's
Nature, Fitness, Reading, Painting, Music, Food, Travelling, Animals
Timeline
Entrepreneurial Academic Consultancy: Earthfulness
Available Upon Request
01.2023 - 03.2023
Back-Office Agent
Horizon Telecom
07.2022 - 09.2022
Restaurant Jack-Off-All-Trades
Ganbei
07.2020 - Current
Grocery Delivery Driver
PicNic
01.2020 - 07.2020
Sales Agent
Budget Energie
06.2019 - 01.2020
Telecommunications Sales Representative
Webhelp Telecom - Financeel Dagblad
10.2014 - 06.2018
Junior Innovation Facilitator
Van Hall Larenstein
04.2014 - 08.2014
Master of Science - International Development Studies
Wageningen University & Research
Bachelor of Science - International Development Studies
Wageningen University & Research
Bachelor of Science - Food & Business
HAN University of Applied Sciences
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