Marcela Lopez
St. John's
Summary
Dynamic professional with 7 years of customer service experience, including a role as an Academic Program Specialist at Memorial University of Newfoundland. Proven ability to enhance client satisfaction through effective communication and organizational skills. Bilingual in English and Spanish, adept at leading events and streamlining processes for improved outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Academic Program Specialist
Memorial University of Newfoundland
03.2023 - Current
- Main point of communication between applicants and our admissions team
- Assessed and processed student applications to ensure compliance with academic program requirements.
- Acquired maximum knowledge about admission requirements
- Assess international and national transcripts and identify credits that could be used towards graduation or credit hours
- Experienced in International and National curriculums for prospective and active applicants.
Co-Owner/Operator
Papillon Cocktail Bar
01.2022 - 01.2023
- Developing marketing strategies for products or services to increase sales and brand awareness.
- Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material.
- Manage social media platforms to ensure marketing strategies are up to date.
- Conduct pre- and post – event evaluations and report on outcomes
- Conducted payroll and administrative weekly tasks to ensure proper organization of the business.
Client Relations Specialist
Save the Children International
04.2018 - 04.2019
- Cultivated strong client relationships through effective communication and active listening.
- Managed client inquiries and provided tailored solutions to enhance satisfaction.
- Developed and maintained comprehensive knowledge of products and services offered.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
Call Center Representative
Sirius XM
01.2016 - 09.2016
- Managed high-volume inbound calls, ensuring timely and effective customer support.
- Resolved customer inquiries, providing accurate information and troubleshooting assistance.
- Trained new representatives on call handling procedures and software systems.
- Documented customer interactions in CRM system, maintaining accurate records for follow-up.
Education
Bachelor of Arts - Communications, Sociology
Memorial University of Newfoundland
St. John's, NL05-2022
Skills
- 7-Year Customer service experience
- 25 years’ experience in educational setting
- Bilingual/Interpreter (English/Spanish)
- Organizational and time management skills
- Capacity to organize and lead events
- Educational leadership
- Effective communication
- Staff supervision
Languages
Spanish
Native or Bilingual
Certification
First Aid Certificate & CPR
Timeline
Academic Program Specialist
Memorial University of Newfoundland
03.2023 - Current
Co-Owner/Operator
Papillon Cocktail Bar
01.2022 - 01.2023
Client Relations Specialist
Save the Children International
04.2018 - 04.2019
Call Center Representative
Sirius XM
01.2016 - 09.2016
Bachelor of Arts - Communications, Sociology
Memorial University of Newfoundland
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