Marcel Pitcher

• Identify and implement strategic opportunities to optimize performance
• Introduce technology to transform customer experience
• Development of initiatives to increase efficiencies affecting internal and external stakeholders
• Design, create, and implement operational processes.
• Improved customer satisfaction by streamlining processes and implementing new strategies.

• Drive development and execution of products
• Identify and address challenges with solution-oriented approach
• Point of contact for our internal and external partners to ensure operational efficiency
• Ensure effective communication and reporting on project status, risks, and opportunities.

• Provide overall supervision and support for Vendor product and performance
• Facilitate resolution of disputes and oversee quality reviews for participating programs
• Collaborate with business leaders to prioritize key initiatives for program development.
• Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.

• Oversight of the operational systems, processes, and policies
• Manage and increase effectiveness of supporting departments through effective communication
• Responsible for short/long-term planning, driving initiatives to contribute to long-term operational excellence.
• Improved operational efficiency by streamlining processes and implementing cost-saving measures.

• Manage operational expenses to guidelines and overall budget
• Planning, adoption, support of ongoing technologies to provide exceptional customer experiences
• Development and execution of key performance metrics
• Oversight of branch operations.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

Manage, Investigate and resolve Large and complex losses

Mentor, guide and provide technical advice to junior file handlers

Engage, manage consultants, external adjusters accountants, appraisers and engineers

Responsible for overall strategic oversight of Programs, services, and supports provided to members.

Ensure a focus remains on program enhancement, innovation, training ands overall value creation

Identify training requirements based on gap analysis and corporate objectives.

Develop and manage training budget

Lead vendor partnnerships and overall governance

develop/maintain a risk mitigation plan to ensure long term supply remains adequate

drive innovation and identify/develop new suppliers and/or alternate sources. #

Develop and execute member development/onboarding

• Excellent communication skills, both verbal and written.
• Proved successful working within tight deadlines and a fast-paced environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.