Summary
Overview
Work History
Education
Skills
Languages
Timeline
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María Julieta Cuevas

María Julieta Cuevas

Uitgeest,NH

Summary

Detail-oriented Quality Analyst skilled in KPI monitoring and cross-functional communication. Delivered insights that enhanced workflow efficiency and ensured compliance. Supported continuous improvement initiatives and improved customer satisfaction through collaboration and quality control.

Overview

9
9
years of professional experience

Work History

Quality Analyst

TikTok
Dublin
03.2022 - 02.2024
  • Conducted quality assessments to ensure compliance and evaluate policy application quality in content review for Spanish market.
  • Coordinated with policy, market, and cross-functional stakeholders to ensure service quality and compliance.
  • Supported operational teams by tracking KPIs and generating reports to enhance decision-making.
  • Delivered actionable insights that led to improved workflow efficiency and enhanced customer-facing outcomes.

Quality Analyst

Covalen
Dublin
01.2019 - 03.2022
  • Monitored KPIs, prepared performance reports, and supported continuous improvement
    initiatives.
  • Collaborated cross-functionally to ensure consistent service delivery and improve customer satisfaction.

Head Cashier

Inditex
Dublin
09.2017 - 11.2018
  • Resolved customer inquiries and issues in a high-volume retail environment to enhance customer satisfaction.
  • Coordinated daily store operations, scheduling, and cash flow reporting to optimize workflow.
  • Liaised between frontline staff and management to facilitate effective communication.

Scientific Sales Rep

MaterCell
Caracas
04.2015 - 03.2016
  • Supported sales activities by managing client relationships and preparing commercial documents
    materials.
  • Delivered technical product information and conducted post-sales follow-up to ensure client satisfaction.
  • Supported sales activities by managing client relationships and preparing commercial documentsmaterials.

Education

Bachelor of Science - Biology

Central University of Venezuela
Caracas

Skills

  • Quality Control & Compliance
  • KPI Monitoring & Data Analysis
  • Process Improvement & Documentation
  • CRM & Reporting (Excel, Tableau)
  • Cross-functional Communication
  • Sales Operations & Order Coordination
  • Customer & Account Support
  • Vendor Management
  • Scheduling & Planning

Languages

  • Spanish
  • English

Timeline

Quality Analyst

TikTok
03.2022 - 02.2024

Quality Analyst

Covalen
01.2019 - 03.2022

Head Cashier

Inditex
09.2017 - 11.2018

Scientific Sales Rep

MaterCell
04.2015 - 03.2016

Bachelor of Science - Biology

Central University of Venezuela
María Julieta Cuevas