Manuel Oliva Garcia

Freelance position- Managing, planning, organizing and promoting my own travel tours for small groups by determining, countries, routes, sights and landmarks to visit, and coordinating transportation, accommodations and all the necessary arrangements to offer a unique travel experience.

• Implemented, planned and developed customer service training processes.
• Trained staff on operating procedures and company services to support favorable customer experiences.
• CRM Management- Zendesk environment.
• Monitoring team Quality Performances.
• Supporting senior management on projects and the steering of the Customer service team.

• Support To first level agents and dealers worldwide.
• Supporting enrolment of new B2B products and applications.
• Collecting and submitting bug reports/improvements to HQ.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Operating scheduled and charter flights in Europe and North Africa.
• Detachment in Sudan operating flights for UN employees.
• Ensured safety and comfort of customers onboard aircraft.