Mansoureh Sadeghtehrani
Rotterdam
Summary
Motivated and hard-working IT professional with experience in technical support, system management, and cloud infrastructure. Adaptable and passionate about continuous learning, which led to a successful transition from law studies to IT. Always eager to embrace new technologies, deliver quality results, and contribute to team success while driving operational improvements.
Overview
3
3
years of professional experience
2018
2018
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
IT support engineering / Hybrid
ITGG
12.2021 - 1 2023
- Provide remote 1st-level IT support by troubleshooting hardware, software, and network issues; managing Active Directory accounts, Windows environments, and Office 365 remotely; utilizing tools like Linux CLI, VMware, Hyper-V, Azure, AWS, Jira, and SCCM for remote diagnostics and resolution
- Address VPN, DNS, and MDM configurations remotely, ensuring secure and efficient access for users
- Monitor and resolve network issues remotely, including with firewalls, Zebra printers, and other peripherals
- Remotely install and configure Macintoshes and Windows MDM solutions
- Leverage ITIL and Agile methodologies to ensure effective service delivery, utilizing remote tools such as TeamViewer for seamless operations and adherence to SLAs
- Provide clear and accurate remote documentation to support ongoing troubleshooting and system improvements
IT Online Support
Via Advance Consultance
01.2019 - 10.2021
- During my internship at ITGG, I provided remote first-level IT support for end users by troubleshooting and resolving issues related to software, hardware, network connectivity, and system configuration, including Windows 10/7, Microsoft Office, printers, and peripherals
- I managed tickets efficiently in ServiceNow (SNOW) and JIRA, ensured SLA compliance, documented resolutions, and escalated or delegated tasks to appropriate technicians
- Additionally, I performed password resets, Active Directory account management, VPN setup and support, and basic diagnostics for email, collaboration tools, and endpoint security systems
IT Engineering Hybrid
TQS
02.2020 - 06.2020
- On daily bases handle tickets and monitor, troubleshoot, and resolve network issues remotely, including firewalls, Wi-Fi connectivity, VPN configurations, Zebra printers, network peripherals, and system performance, ensuring optimal functionality and uptime
- Remotely install, configure, and manage Macintoshes, Windows devices, and Android devices using MDM solutions (e.g., Microsoft Intune, AirWatch) for centralized, secure device management
- Collaborate with cross-functional teams to ensure efficient incident escalation, root cause analysis, and long-term solutions
Education
Bachelor's degree - Law
Teheran University
Diploma - undefined
Civic Integration Exams
Business Communication and Management - undefined
Skills
Windows
O365
Azure
AWS
Active Directory
VMware
Hyper-V
Exchange Server
PowerShell
Linux CLI
Jira
Confluence
SCCM
ITIL
cloud services
endpoint management
networking
Netgear firewalls
Cisco switches
VPN
virtualization
installing desktops
configuring laptops
MacOS
Android
managing Zebra printers
label systems
Xerox printers
HP printers
CRM tools
SNOW
TeamViewer
Agile methodologies
Troubleshoot
Certification
Advanced Automation O365, 2017
Timeline
IT support engineering / Hybrid
ITGG
12.2021 - 1 2023
IT Engineering Hybrid
TQS
02.2020 - 06.2020
IT Online Support
Via Advance Consultance
01.2019 - 10.2021
Diploma - undefined
Civic Integration Exams
Business Communication and Management - undefined
Bachelor's degree - Law
Teheran University
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