Malika Azabaye

• Provided strategic and tactical guidance and collaborated closely with middle and senior management to address developments impacting team dynamics or organizational performance while ensuring alignment with goals and enhancing employee satisfaction
• Legal matters concerning underperformance, documentation, and termination ensuring compliance and fair practices
• Offered counsel, direction, and support to management on initiatives including SPP, performance evaluations, absenteeism, and staff development

Contributed to diverse business transitions, including acquisitions, outsourcing, and closures. Key involvements encompassed:

• Offering substantive insights for advice requests to the Works Council
• Facilitating effective communication channels across the organization
• Conducting discussions with stakeholders to address concerns and foster consensus.

• Managed relationships with 4 Key Accounts, acting as a liaison between sales, service, and clients, reporting to the commercial and service directors
• Spearheaded initiatives to enhance customer service standards, streamline internal processes for improved efficiency, and foster interdepartmental collaboration and synergy
• Conducted customer visits and collaborated with Key Account Managers and service leaders to resolve operational challenges.

• Led a team of 15 technicians in the Northern region, overseeing operations and ensuring service excellence
• Engaged directly with clients, troubleshooting issues and providing support during temporary staff absences due to illness.

• Project: Harmonization of diverse employee benefit packages in collaboration with external stakeholders
• Conducted thorough assessments and valuation of existing packages
• Co-designed comprehensive new packages, fostering buy-in through negotiation with the Works Council
• Facilitated smooth implementation through effective communication and engagement with employees.

• Working on realization sales targets by cultivating strong relationships with dealers and effectively promoting lift door fireplaces and natural stone mantelpieces
• Prioritized customer satisfaction and loyalty through personalized service and tailored solutions.

• As Manager Operations (MT member), I was responsible for achieving installation and service targets (32 million turnover) and overseeing the transition from a product-oriented sales approach to a customer and service-oriented organization

In addition to meeting targets, my key responsibilities included:

• Leading installation and service leaders, indirectly managing around 120 employees
• Maximizing efficiency and productivity by implementing digital workflows (transitioning from paper work orders to digital ones), implementing and integrating Track & Trace systems for technicians
• Restructuring regional teams in the back office.

I served as a working team leader with a team of 6 employees. We placed 3rd and 4th year HBO and WO students in study-related part-time jobs and also provided candidates for management traineeships. Responsibilities included:

• Leading a team of 6 employees
• Managing a client portfolio
• Organizing and participating in recruitment and selection processes
• Contributing to the development and professionalization of a startup company.

Responsibilities included

• Providing HR advisory services to the Life branch within Reaal to directors, department heads, and team leaders
• Supporting management in setting up performance improvement plans
• Serving as a case manager for absenteeism
• Assisting with staff integration during acquisitions
• Providing individual training and career advice
• Providing second opinions on training and education.

Responsibilities included:

• Providing comprehensive HR advisory services to store managers and floor managers across at least 16 V&D locations (approximately 800-1000 FTE)
• Analyzing staffing overviews and advising on qualitative and quantitative actions to be taken
• Developing tools such as a personnel planning instrument, wage cost analyses, age distribution analyses including the associated forecasts and alternative scenarios
• Drafting action plans for each location in consultation with store managers regarding the achievement of the staffing plan, taking into account inflow, throughflow, and outflow
• Advising on and monitoring performance improvement plans and monitoring assessment procedures
• Mentoring a group of 10 floor managers in training, conducting PAPI surveys, providing individual training and career advice, and serving as an assessor in the assessment procedures for floor managers in training
• Providing training to floor managers and sales staff.

Tasks and responsibilities included:

• Handling customer interactions regarding insurance policies
• Business-to-business communications
• Creating job profiles and assessment systems
• Supervising 3 office support staff
• Performing all administrative tasks.