Iulian Valentin Duca
Erp,North Bra
Summary
Accomplished HR professional with extensive expertise in talent management, recruiting processes, and employee engagement. Demonstrates proficiency in CV screening, high volume interview scheduling, and interview process design. Adept at utilising HR analytics for data-driven decision making and process improvement. Skilled in maintaining confidentiality, understanding employee laws, and ensuring ethical decision making. Proven ability to manage end-to-end recruitment processes while fostering a supportive and collaborative work environment. Committed to enhancing workforce management through effective communication, critical-thinking, and proactive initiative. Career goal: To leverage comprehensive HR skills to drive organisational success and employee satisfaction.
Energetic Recruitment Agency Manager with knack for building and leading high-performing teams. Transformed recruitment processes to boost client satisfaction and reduce time-to-hire. Known for creating strategic partnerships that drive business growth and improve service delivery.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Job coach
Hobij
Veghel, North Brabant
02.2025 - Current
Recruitment agency manager
Jobandtalent recruitment agency
Warrington, United Kingdom
10.2021 - 12.2024
- Streamlined recruitment processes to reduce time spent on candidate sourcing.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
- Analysed industry trends to stay ahead in the competitive job market.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Completed duties to deliver on targets with accuracy and efficiency.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Handled high volume calls to address customer inquiries and concerns.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Consistently arrived at work on time and ready to start immediately.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Improved quality of candidate profiles by implementing rigorous screening procedures.
- Created and led successful business culture focused on performance.
- Managed daily operations of recruitment agency, ensuring smooth workflow.
- Reviewed applicant tracking systems regularly, ensuring data accuracy and integrity in recruitment records.
- Conducted regular performance appraisals, recognising top performers and identifying areas for improvement.
- Led team of recruiters, fostering collaborative environment to achieve targets.
- Fostered long-term relationships with clients by providing exceptional customer service.
- Directed day-to-day work of more than 150 employees and motivated teams to exceed objectives.
- Recruited and managed senior staff with focus on delivering clear results.
- Improved client satisfaction by prioritising their needs and offering personalised solutions.
- Collaborated closely with HR department to develop effective hiring strategies.
- Partnered with management team to optimise operations and reduce costs.
Warehouse operative
Jobandtalent recruitment agency
Warrington, United Kingdom
08.2020 - 08.2021
- Stacked and organised freight at specified areas using boards or pallets.
- Loaded vehicles using best practices to avoid over-weight or balance issues.
- Prepared items for timely dispatch and safe transportation.
- Packed orders for timely dispatch to customers and retail outlets.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Kept appropriate stock levels to match expected demand.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Successfully maintained clean driving licence and access to reliable transportation.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
- Moved stock around by hand, using forklift truck or lifting gear.
- Managed disposal of waste materials, maintained clean working environment.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Operated material handling equipment to move large and heavy loads.
- Received deliveries and helped to coordinate storage.
- Assisted with loading and unloading of vehicles manually and using machines.
- Maintained safety regulations by enforcing strict adherence to company policies.
- Coordinated freight movements by maintaining constant communication through radio communication.
- Followed precise orders to assist with continuous flow of goods coming in and out of distribution centre.
- Improved efficiency with meticulous coordination of stock and inventory control.
- Assisted team members in loading large items safely onto delivery trucks.
- Maintained and cleaned warehouse equipment following set procedures.
- Carried out stock control and maintained quality standards high for audits.
- Operated forklifts to lift and move heavy cargo to designated areas.
Sales assistant
Inditex (Bershka store)
Galati, Romania
12.2016 - 05.2019
- Trained new staff members, fostering a supportive working environment.
- Designed visually pleasing in-store and window displays to increase footfall.
- Maintained knowledge of products and features to provide recommendations to customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Promoted customer loyalty scheme at checkout.
- Updated product labelling and pricing to reflect discounts and offers.
- Monitored trends in consumer behaviour with keen attention to detail.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Delivered exceptional after-sales service, encouraging repeat business.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Built lasting relationships with clients through customer service interactions.
- Organised displays to promote inventory and encourage customer purchases.
- Managed customer lines for minimum wait times and high satisfaction.
- Totalled bills using maths skills and maintained accurate till count.
- Conducted daily inventory checks to manage stock levels accurately.
- Managed till operations smoothly, reducing waiting time for customers.
- Explained establishment policies to customers and offered advice on selections.
- Inspected products for damages and expiry dates before processing refunds.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Carried out active selling from initial customer greeting.
- Helped customers obtain specialised help for refunds and exchanges.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Built rapport with new and existing customers to boost client retention.
- Accepted card, cash and cheque payments in POS register system.
- Demonstrated product usage and features to customers.
- Assisted customers in locating specific items to boost satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
Education
NVQ Level 5 - International relations and european studies
Dunarea de Jos University of Galati
Galati, Romania 10.2016 - 07.2019
Bachelor of Business Administration - Business Management
Arden University of Manchester
Manchester 09.2021 - 11.2024
Skills
- Proactive initiative
- CV screening
- Talent Management
- Resilience and persistence
- High volume interview scheduling
- HR analytics
- Interview process design
- Critical-thinking
- Data protection
- Supportive approach
- Interview facilitation
- Time-management
- Employee laws
- Recruiting processes
- Time efficiency
- Data tracking
- Collaborative teamwork
- Employee branding understanding
- Headhunting
- Process Improvement
- HR metrics understanding
- Effective communication
- Ethical decision making
- Technical report writing
- Candidate assessment
- Organisation
- Positive attitude
- Assertiveness
- Client Relationship Management
- Confidentiality maintenance
- Microsoft Office Suite
- Empathetic communication
- Analytical-thinking
- Employee engagement
- Initiative taking
- Knowledge of employment law
- Wages and salary
- Internet research
- Communication proficiency
- Exceptional written communication
- Project Management
- Active listening
- LEAN hr practices
- Professional ethics understanding
- Workforce management
- End-to-end recruitment processes
- Decision making
- Database management
- Negotiation proficiency
- Intercultural competence
- Self-Motivated attitude
- Risk Assessment
- Benefits administrator
- Public speaking
- Risk Management
- Crisis management
- Workforce planning knowledge
Languages
English
Fluent
Romanian
Native
German
Elementary
References
References available upon request.
Timeline
Job coach
Hobij
02.2025 - Current
Recruitment agency manager
Jobandtalent recruitment agency
10.2021 - 12.2024
Bachelor of Business Administration - Business Management
Arden University of Manchester
09.2021 - 11.2024
Warehouse operative
Jobandtalent recruitment agency
08.2020 - 08.2021
Sales assistant
Inditex (Bershka store)
12.2016 - 05.2019
NVQ Level 5 - International relations and european studies
Dunarea de Jos University of Galati
10.2016 - 07.2019