Maja Ziemlinska
Roermond
Summary
Professional with experience in customer interactions and service solutions. Skilled in communication and problem solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adapting to changing needs and consistently focused on achieving results through efficient and empathetic service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CEVA Logistics
09.2023 - Current
- Effectively manage stressful situations, maintaining professionalism under pressure when resolving disputes or conflicts.
- Main liaison between customer and the logistics team, responding promptly to inquiries and providing regular updates on shipment status and any potential problems.
- Finding alternative solutions when unexpected problems arise.
- Maintaining accurate records of orders in the TMS and WMS, shipment details and customer interactions as needed for compliance, analysis and continuous improvement.
- Monitor key performance indicators (KPIs)
- Working with internal teams to find solutions and ensure customer satisfaction.
Customer Service Representative
Kuehne + Nagel
08.2021 - 07.2023
- Managing customer interactions and ensuring smooth communication in the process.
- Tracking orders from collection to delivery, making sure shipments are being made according to schedule, coordinating with the warehouse team and transportation planners.
- Identifying and resolving issues that may affect delivery, such as shipping delays, damaged goods or incorrect orders.
- Executing transportation orders in WMS and completing required documentation.
Education
Logistics, Engineer's Degree
WSB Merito University
02-2024
Skills
- Responsibility and diligence
- Microsoft Office
- Work in a team and independently
- Very good work organization
- Relationship building
- B category driving license
Languages
Polish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
CEVA Logistics
09.2023 - Current
Customer Service Representative
Kuehne + Nagel
08.2021 - 07.2023
Logistics, Engineer's Degree
WSB Merito University
Similar Profiles
Ramamurthy ParamasilvamRamamurthy Paramasilvam
Logistics Supervisor at Bollore logistics / CEVA logisticsLogistics Supervisor at Bollore logistics / CEVA logistics
Tamara CormierTamara Cormier
Material Handler at CEVA Logistics/ HCL LogisticsMaterial Handler at CEVA Logistics/ HCL Logistics
Amine ErriadeAmine Erriade
Procurement Tender Coordinator/Analyst at Bolloré Logistics / CEVA LogisticsProcurement Tender Coordinator/Analyst at Bolloré Logistics / CEVA Logistics